Any news on this topic? I’ve been having the same problem as you for a few months! Sometimes, no problem for 1 week, and sometimes, several reboots per day (with the same internet activity).

Has anyone tested not going through the swisscom router? See if the problem really comes from their box?

Good evening,
also subscribed to Vivo L on fiber, internet disconnection problem, I have to restart the box each time, I have had this problem since I upgraded to the 2.0 box for over a year, they changed the box but that hasn’t changed anything, the problem continues and swisscom how to put it politely, doesn’t care, that’s it, good luck!!!!!!!!!!

Good evening,
I was never offered to analyze my lines, I was offered a technician to pay for myself, because apparently it doesn’t come from you, I sent an email to the complaints department, still no response.. ….

This problem has been recurring since I got Box 2.0

Good evening,

Since I got the Box 2.0 with optical fiber (about 1 year) I have constantly had internet outages, I keep calling customer service (poor people) but swisscom doesn’t want to hear anything and this problem is recurring, for example since January 1, 2016 I had exactly 9 internet outages which required a restart of the box and of course I also did resets, but nothing happened changes.

Ah swisscom still changed the box for me once, after many, many, many complaints, also offered to unwind the wires, 1 socket per MDR plug and all these useless suggestions.

I also sent a letter at the end of December 2015, to this day still no response but the subscription increase I received…and my internet cuts continue…

So, good luck to everyone…

I have already tried all their proposals, with 1 plug per socket etc…. but that changes absolutely nothing, Swisscom has a big problem with Box 2.0 but does not want to admit it…..

With 1.0 I never had a single problem…I infinitely regret this 1.0 swisscom wanted to move forward too quickly and now it’s up to us to pay for this unmanaged progress…

@Déb

Good morning,

Maybe you have a damaged or slightly twisted cable, sometimes it doesn’t take much for nothing to work perfectly.

@jojoh or maybe my cable is not plugged in too:smileyvery-happy:

Who are you paid by to say such nonsense:smileytongue:

the cables have already been done to me:smileywink:

I have to admit that the twisted cable trick had to be invented…:smileysurprised:

Do not confuse electricity and plumbing!:smileyvery-happy:

I should have said fold this happened at an acquaintance’s house, no I’m not paid, and it’s not

nonsense

Hello @nwi, after reading the posts I see that replacing the bug does not solve the problem. The firmware being identical on all Internet Boxes (if up to date) and if we consider that the problem is not generalized, or look if we eliminate the problem in the firmware!

1.- The box is connected to the same electrical group as a large electricity consumer (fridge, washing machine, etc.)

2.- The phase which powers the apartment circuit breaker (hence the Box) is a poorly balanced phase (starting the heating, elevator, etc.)

3.- Are there inverters that reinject current into the electrical network (photovoltaic panel).

4.- I would end up with the earthing if there is a good earthing of the sockets.

If the Box is very sensitive to these variations, it would be good to check the points above.
It would also be good to have an idea of ​​where it is located by putting the postal code at the end of its name ex: Ro_CI-1004 gives an idea of ​​the exchange to which we connect and we can also indicate the serial number, model and version of the firmware. This would allow us to make statistics of where the rebooting Boxes are located and also see if it is the same manufacturing series. So no solutions but other avenues to explore.

Greetings @ all

Have you tested it by unplugging the soundbar? Just to determine if the router causes the reset or if the bar causes the reboot?
Otherwise, check the IP addressing of your network.

The problem is clearly linked to the Internet Box, I had a Centro Grande that I changed about a month ago. Since I got it, the box restarts several times a day and my connection is unstable, nice the paid “upgrade” to a box that doesn’t work properly!

Hello everyone,

We are sorry for the inconvenience caused by these outages. If interruptions are still active and the connection between your router and PC is wired, we suggest you provide us with details of your installation, so we can analyze your file.

If you are currently connected via WLAN, we suggest that you first connect your PC with an Ethernet cable and then provide us with feedback. You can also consult the following help page: Resolve WLAN connection problems.

@Druss, we have forwarded your request to our specialists who will contact you as soon as possible.

Have a nice day everyone.

Cordialement,

Hello, I constantly have micro cuts and the last time I called I was blown away, perhaps my remarks on the incapacity and on the Moroccan accent of my interlocutor did not pass.

We are always told that the hotline is in Switzerland but I find it very difficult to believe it. It is known that most of the hotlines are in Morocco and what reinforces this idea for me is that they can never test a line.

Dear idoc,

Swisscom handles most customer inquiries internally. To be able to cover peak periods, a small portion of requests are taken over by external partners. All our call centers are located in Switzerland to guarantee good working conditions and that each employee can benefit from the conditions in force under Swiss labor law.

Best regards,

Hello Zoe,

Thank you for the response, one of your specialists called me and is working on the issue. I will keep you informed of the progress.

Thank you for the quick response and quick action.

Cordialement,

Good morning,

This internet box is a real disaster and Swisscom is not only unable to find the cause of my random restarts but also does not really seem to take the trouble to do a comparative analysis with its different customers experiencing the same symptom. In principle in this type of problem we do a (for example) Kepner Tregoe type analysis to compare the different configurations and try to find common points.

My internet box restarted twice in the space of 10 minutes around 3:30 p.m. today. It had also restarted randomly in recent days.

I don’t think I should expect much from Swisscom anymore regarding this problem.

Best regards

Nicholas

Hello nwi,

We are really sorry that you are not satisfied with our Internet-Box. We’ll happily analyze your line if random restarts persist. Do not hesitate to contact us if necessary and we wish you a very good weekend.

Cordialement

Good morning,

I thank you for your proposal but your “Wireline CompetenceCenterFAS” team has already attempted to do this type of analysis and here is their response from January 2016:

---start—

Today we have received from the manufacturer a feedback. Unfortunately, they are unable to make a diagnosis, because the interruptions in the DHCP Sessions are too low. This Month the connection had only one interruption and in this case we can’t guarantee an uninterrupted service.

Currently, a permanent recording records each behavior on the Internet Box. If the DHCP interrupts continue to be so low, we will stop the analysis. Thank you for your understanding.

---end—

The fact is that this Thursday, May 5, the internet box restarted twice in 10 minutes and that over the past 10 days this has happened around 4 times.

So it’s strange because it seems that during Swisscom’s monitoring everything is perfect but once the monitoring is stopped, the customer encounters serious problems again.

Short of a miracle, I no longer expect much from Swiss regarding this technical problem.

Best regards

Nicolas Wipfli