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@Thunomania wrote:

Hello everyone

I have two problems:

The DynDns doesn’t work for me (was already discussed once at the beginning of April):

and secondly, when I try to switch on IP telephony in the Internet Box app on the iPhone, I always get the message that an IP subscription from SC is required - which is done automatically with the Internet Box.

Greetings

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Maybe you have already solved the problem.

If not, I had the same problem.

The only thing that helped me was activating DHCP on the box. Set up VPN and DYNDNS and then deactivate DHCP again. Why it just happened that way for me is beyond me.

Thank you very much, Dear Guido, for your information..

LG Peter

Hello

The new firmware 06.01.13 is now listed on the help page

ballu

Hello

I noticed that the Forgotten Password option keeps getting activated automatically.

I have installed the 13/24 (latest) version.

Disable password recovery…

The following happens when I deactivate the option:

Forgot your password? Query password in Swisscom Kundencenter customer center

After a few days, however, the following automatically occurs again:

Logging in for the first time or forgot your password? Set new password

Maybe this has something to do with the settings of Kundencenter?

Anyone else have this phenomenon?

Thank you

Greeting

Hello

For some time now, presumably since updating to the new firmware, my mobile devices have no longer been able to synchronize with our Exchange server in the store. Otherwise the internet connection works perfectly.

Does anyone know the problem?

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@Merlin76 wrote:

Hello

For some time now, presumably since updating to the new firmware, my mobile devices have no longer been able to synchronize with our Exchange server in the store. Otherwise the internet connection works perfectly.

Does anyone know the problem?

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I also run an Exchange server behind the box and haven’t noticed any problems so far. Even with the internet-box.ch domain everything works wonderfully.

Have you perhaps forgotten port forwarding? Otherwise does OWA access work?

After consulting with our IT department, nothing was changed on the company side. Access works via 4G or in all other WiFi networks, but not at home.

Hello

I now have FW 06.01.13 in operation. Unfortunately, I still have the problem with my two APs (Draytek AP900) that WiFi devices (i-phone, i-pad, PC only 2.4 GHz) are suddenly no longer accessible. However, I only have these problems in the 2.4 GHz band, at 5 GHz everything is OK.

“Fixed a problem that devices on the network cannot be reached when using an additional WLAN access point”

The problem you described above does not seem to have been solved yet.

Does anyone have any ideas how I can solve this?

Best regards

MKE

FW: 06.01.13/06.01.24/813

The Montreux HD telephones no longer work properly.

- Crashes after or during the phone call
- After the restart the battery is no longer 4/4 but only 2/4 or ¾

We haven’t had such massive problems so far. All phones are affected!!!

Thank you very much for the information - however the Swisscom hotline told us that we should go to the Swisscom shop to have the device repaired.

The request was better received when I called! (Thank you very much)

There must be a software problem here.

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@hudi30 wrote:

Thank you very much for the information - however the Swisscom hotline told us that we should go to the Swisscom shop to have the device repaired.

There must be a software problem here. However, the Swisscom hotline does not forward this either!

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I can confirm that. However, my phone never crashed during the conversation but always after the conversation. In some cases I then had to remove the battery and reconnect the phone to the Internet box. In some cases the date/time was also incorrect.

Since the problem is not easily reproduced, it may be difficult to fix. I can’t judge whether there is really a connection with the new firmware because I never had any other firmware on the box.

Hello!

For a few weeks now, my Internet box (on fiber optic) has been restarting about once a day, which of course means that all Swisscom services such as TV2.0 are interrupted. A USB hard drive (WD Elements Desktop 4TB) has also been connected to the IB for a long time. The problem didn’t exist before. The firmware version seems to be current: 06.01.13/06.01.24/813.

Does anyone have the same problem or a solution?
Greeting!

Yes, I also have problems with interruptions and the box restarting or being reset. The almost monthly visit from a technician is coming up again and I let the friendly support here know by email.

For me it is also almost always noticeable (as long as I’m sitting at the PC) that the mispacking rate increases massively and the line sometimes becomes slow. Firmware is current.

After replacing the router and installing the latest firmware, I had to take a closer look for 1 or 2 months, everything was great, and there were problems again at the end of last week.

At least in my case there is no solution and after almost 3 years none from my side.

If the experts are reading along, the vectoring or the behavior of the firmware in relation to high volumes of incorrect packets could also be checked, but we don’t know how far and often the software is maintained and patched outside of the router.

On the whole, there is almost nothing we can do as customers. The incorrectly packaged display in the router has been deactivated. Statements from Level 1, technicians, expert team, Level 2 or Level 3 contradict each other.

Technicians can determine so much when the departments above the technician don’t react… well, I seem to be a special case 😞

Sorry GuidoT, but how many times do you think I’ve asked for a second level? Unfortunately, it’s not that easy to have a second level look at something, otherwise after more than 3 years the problem would be except for that, The fact that no technology never leaves has long since been resolved.

I agree with you about the copper and the storms, but at the time of the last problems (the last reset, interruption) there was no storm.

Please don’t get me wrong, but after 3 years in the ghetto and now everything seems to be new, you have to understand people a bit, the bill is always in the mailbox on time and I always transfer the almost 260 francs a month on time, even if the technology is 1 - failed 20 times. And 2. I only recently increased my subscriptions because I thought yay, now it’s working.

After 3 years, no one has to accuse me of being impatient 😞

Kind regards and thank you for your tireless efforts.

Dani

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@YouDontCare wrote:

I have constant interruptions with the WiFi

[…]

A ping on Google’s DNS server shows the following behavior:

(The packets build up, causing them to arrive with a delay of 4.3 / 3.3 / 2.3 /… seconds as described in the example below. This repeats itself again and again.)

$ping 8.8.8.8
64 bytes from 8.8.8.8: icmp_seq=1788 ttl=55 time=42.345 ms
64 bytes from 8.8.8.8: icmp_seq=1789 ttl=55 time=27.371 ms
64 bytes from 8.8.8.8: icmp_seq=1790 ttl=55 time=4374.664 ms
64 bytes from 8.8.8.8: icmp_seq=1791 ttl=55 time=3374.547 ms
64 bytes from 8.8.8.8: icmp_seq=1792 ttl=55 time=2371.049 ms
64 bytes from 8.8.8.8: icmp_seq=1793 ttl=55 time=1370.454 ms
64 bytes from 8.8.8.8: icmp_seq=1794 ttl=55 time=366.204 ms
64 bytes from 8.8.8.8: icmp_seq=1795 ttl=55 time=12.769 ms

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First of all, I would recommend that you start a new thread for this problem.

The behavior is indeed strange. For me (also on Internetbox) 8.8.8.8 can be pinged completely normally. A few questions:

• How big are the distances between these ping “clusters”? Possibly there is a regularity there.
• Does the behavior also occur when you ping the router address (often 192.168.1.1)?
• Does it make a difference whether you are connected via LAN or WiFi?
• Does the error occur on multiple devices on your LAN?

As I said, it’s best to open a new thread with another short description of the error and the answers to the questions above.