I also need the Internet for work. This has been very difficult for the last 3 days.
Pages that take almost 1 minute, others cause loading errors such as postfinance etc. or you cannot open email!
**Swisscom should at least report the error message on bluewin, but unfortunately not even that. As so often!
**
On the hotline you know about the problem but you don’t know when the problem can be fixed!
How about, dear Swisscom, a fat credit!!
Hello,
Same problem here in the Basel region for about 3 days. Today I called the hotline and got a new IP address. But as already mentioned here, other sites simply don’t work. The hotline also told me that it was a DNS problem. Swisscom is slowly becoming Cablecom. I hope the matter will be fixed soon.
Yes, I feel the same. What’s most annoying is the lack of “transparency”. You don’t want to make a big deal out of it so that the mainstream doesn’t report on it. Two of the reasons why we went back to Swisscom from Cablecom were; when one doesn’t know what the other is doing, and unreliability in general. Unfortunately, we are now experiencing both things again at Swisscom.
There should be something here, but there is nothing. They’re still groping around in the dark.
[http://www.swisscom.ch/res/hilfe/netz\_servicestatus/index.htm?languageId=de](http://www.swisscom.ch/res/hilfe/netz_servicestatus/index.htm?languageId= en)
I now called again, the very nice gentleman didn’t know anything about a problem, ie. from other customers but no official report.
He has now given me a new IP address, now the pages that stopped working yesterday are working again, but 6 others are not, but since they are not that urgent, I can live with that. He said he was passing on both the displeasure about the lack of information and the problem.
so let’s keep hoping…
lg
Thank you for the feedback. Currently, accessing an internet website is only possible to a limited extent in individual cases. The desired page is delayed or partially not displayed.
Our technicians are working hard to evaluate the source of the problem.
Until the cause is determined, we advise you not to make any configuration changes to your Internet settings yourself. We also discovered that the allocation of new IP addresses by our call center only promises improvement in exceptional cases.
We apologize for the inconvenience. Further information will follow in this forum during the morning.
Your Swisscom
I think it will be a good idea to send the same message in the french forum where the same problems are discussed.
If I change my IP (=turn off the router - wait 1~ hour - turn on the router
), I always get IPs starting with: 178.199.*.*
Once they were completely different…
do you have a similar ip?
Just reset your Router (hold the reset key behind vor 10 seconds) and after that restart it again and wait some minutes
Dear Users
The DNS (Domain Name Resolutino) Issue is known by Swisscom an they are working on it.
Odd is, that they dont give a public information about this and in some cases on the hotline they dont admit to the problems.
These errors point to either a big configuration mistake or an attack by 3-parties known as DNS Spoofing.
However, there is a workaround for all You users who have problems accessing certain websites.
On Your local computer (not internet router), change Your IP Configuration to MANUAL.
if, for instance, your internal network is “192.168.1.0” and your router ip is “192.168.1.1”- here is how to configure your IP settings in windows / mac / whatsoever.
IP adress: a unique IP adress in your private range “192.168.1.x”
subnet: 255.255.255.0
gateway: 192.168.1.1 (your routers IP)
and now in for the DNS server, provide a public DNS server from another corp.
you may choose one of the following:
google public dns 1: “8.8.8.8”
google public dns 2: “8.8.4.4”
for info about google public DNS servers, see this blog:
http://googleblog.blogspot.com/2009/12/introducing-google-public-dns.html
and here is an even bigger list of public DNS servers available to You:
http://wiki.ak-zensur.de/index.php/Unzensierte_DNS_Server
or you may use any other public DNS server….
I hope this post helps…. enjoy
regards
Supertiz
I’m pretty sure it’s not a DNS issue, try to do a ping to any of the sites that fail. If you get an IP back it resolves fine. All of the sites that fail for me resolve without issue.
It looks more like a routing issue, or perhaps one of their gateways acting up. Or even worse they changed peering and messed up the config.
4 days and waiting, but at least we have an official statement that it’s being worked on.