@fsc wrote:
Wanted to watch the ice hockey game Biel vs. Rapperswil on Teleclub. I was able to rent and pay for the post, but I couldn’t see it! A huge bummer… If I had known that I would have gone to Rapperswil SG!
Try to get the contribution you paid to be reimbursed. It’s best to call 0800 800 800 to inquire.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@Klothilde wrote:
A tip for everyone who books a live sports event but the picture remains black: press the record button and start the game from the recording list. The game is then delayed for a few seconds, but you don’t miss it…
I always do that after I rent the live event,
I still record it additionally,
because you never know if something will come up.
- Solutionselected by AndresF
Dear users
First of all, we would like to thank you very much for your help and patience.
Our technicians worked with the supplier 24 hours a day and carried out several tests to determine the error pattern.
The cause was definitely found and eliminated on March 28, 2014. The TV restrictions were due to a software error on one of our routers on the network.
In this case, too, it has once again been shown that the participation of community users is extremely important in accurately determining the error pattern. We would like to thank you very much for this.
The TV service is now available again in the usual quality.
We apologize for the inconvenience caused.
AndresF
Hello everyone!
Excuse me, the problem has been fixed?
I live in eastern Switzerland and can’t watch live TV all morning.
The station does come on, but after a few seconds the picture freezes.
It’s like that on all channels.
I’ve tried resetting and restarting several times, but nothing works!
However, recorded programs and replay work.
Greetings René
Hello Rene
This sounds like a multicast problem and probably has nothing to do with the problem here in the thread.
Have all existing network components been restarted (routers, connection kits, switches and STB)?
[http://www.swisscom.ch/de/privatkunden/hilfe/loesung/neustart-bei-bild-und-tonstoerungen.html](http://www.swisscom.ch/de/privatkunden/hilfe/loesung/ neustart-bei-bild-und-soundstoerungen.html)
#user63
Hello.
Apparently it’s all just technicians writing here, I think I’m in the wrong place and I’ll get in touch
directly with Swisscom and delete my profile again!
What is a multicast please??
I have signal loss as described above!
I have restarted the router and the box several times, what else should I do?
By the way, the problem is still there now.
Last night everything was fine, today it doesn’t work anymore, I didn’t do anything to the cables.
You don’t need to answer me anymore, my profile has been deleted again.
The live TV signal is switched to a multicast signal after 8-10 seconds so that bandwidth can be shared.
I would ask the hotline, maybe the problem hasn’t been solved yet. You have already restarted the router and the box. You could also try resetting the router.
I think the hotline will be the best way to help if it doesn’t work after the reset.
@René66.L wrote:
Hello.
Apparently it’s all just technicians writing here, I think I’m in the wrong place and I’ll get in touch
directly with Swisscom and delete my profile again!
What is a multicast please??
I have signal loss as described above!
I have restarted the router and the box several times, what else should I do?
By the way, the problem is still there now.
Yesterday evening everything was fine, today it doesn’t work anymore, I didn’t do anything to the cables.
You don’t need to answer me anymore, my profile has been deleted again.
At least they tried to help you:smileywink:
@kueste wrote:
I’ve had exactly the same problem for about a week. Made several restarts, the problem always remains the same.
I would actually like to watch TV again, but that’s impossible.
who can help me?
If you haven’t changed anything in the installation, have already reset the router and turned the TV-Box off and on at the back of the power switch and it still doesn’t work, I would call support on 0800 800 800 and explain the problem.
N.B. the obligatory question, is the TV-Box connected to the router directly with LAN (Ethernet cable)?
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@kueste wrote:
Thank you very much for the answer.
TV box is connected to the Uno connection kit (I think that’s what it’s called, it’s two black boxes).
Settings are unchanged as always
OK, this could be a source of error if someone nearby with WiFi has the same channels.
Now it would be important to test and create a direct connection from the TV-Box to the router using the flat white cable (LAN) to see whether the problem goes away. If that is the case, you would then have to deal with this connection kit.
This white cable was included in the packaging of the TV-Box!
Are these the older Netgear WLAN kits from Swisscom?
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@WalterB wrote:
OK, that could be a source of error if someone nearby with WiFi has the same channels.
Hmmm, not in my experience. If no signal gets through at all, OK, but unlikely if there is only multicast loss.
I suspect a router problem or a misconfiguration in the network. That’s why the hotline is definitely the best place to go.
