Hello
I live in Olten and have a similar problem… I switch on the box and have the transmitter for 5 seconds then a freeze frame… I switch again and it works for 5 seconds… after a few minutes it says signal loss… I have everything (router, connection kit, box) restarted several times… the same problem… I called the hotline… they have no idea… sorry… and if a technician should come over there will probably be a cost his…they are now sending me a new HDMI cable…don’t think this will help…what should I do?

@Aeberhard

As a test, make a direct connection between the modem/router and the TV-Box using a LAN cable. No connection kits or other devices in between. A 10m or 15m LAN cable is usually included with the TV-Box or the Centro router.

POGO 1104

---

@Aeberhard wrote:
and if a technician has to come by, it will probably be associated with costs…

---

No, there are no costs associated with troubleshooting technicians at Swisscom.

---

@Aeberhard wrote:
…they are now sending me a new HDMI cable…don’t think this will help…what should I do?

---

As long as you see that you have a signal loss (i.e. picture on the TV), the HDMI cable will be of no use to you.

You can also reset the router by pressing into the small hole on the back. The error pattern described indicates a multicast error. But the hotline can’t determine this. If it’s not your router/connection kit/switch etc., then the technicians have to answer it. If the error is with Swisscom, it won’t cost you anything. And even if they do, the technicians are usually very accommodating when it comes to billing.

In Basel the signal says goodbye every 1-2 days. But it can be fixed by resetting the router. The only annoying thing is that the recordings are always not recorded or are only recorded as a black image.

Hello everyone.

I have to report again.

Apparently several people have the same problem!

Last week, when I had some time in the day, I called the hotline

(You have to wait a long time, but it doesn’t cost anything).

I described the problem to the technician (yes, it was a woman!) and she

helped me very friendly and, I think, competently

Solved the problem with a system update, as she called it.

Had to do a reset again on her command, as she specified,

but after that it worked again! And so far it’s working perfectly again!

Thanks again to the hotline.

So my problem is solved.

My tip to anyone who has technical problems is to call the hotline straight away.

Have a nice, hopefully trouble-free TV weekend to everyone.