Hello @RubenR

I had tested all possible locations, but never came up with the idea of ​​doing the “S20/5G vs. S20/4G” test and in fact your results in this test are comparable (poor). Therefore the problem may really be with the S20 and not with the network.

Thanks - I’m one step further, but unfortunately I’m not there yet:

• Updates: After I received the new device from Swisscom yesterday, I installed all available updates
• App: Use “SpeedTest Master” from the Android Shop - is there another recommendation (but apparently the app is not the source of the error)
• 5G antenna: As I said, I’m in a town where I should have 5G+ and on your map the (absolutely) nearest 5G antenna is 409m away, the next antenna in the same community is 660m away from my position.
• The tests were comparable outdoors and indoors (and since the S9 works well indoors, that doesn’t seem to be the cause).

Is there anything else I could do?

Do I have to assume that the device is defective? Or is that just standard on the S20?

Good day!

I received the new Samsung Galaxy S20 yesterday and was naturally hoping that I would have a fast internet connection with the 5G network. Unfortunately, I noticed right from the start that, on the contrary, it took much longer to load videos and that the quality of video calls was massively worse. This feeling was then confirmed by the SpeedTest app: constantly worse internet connection!

I’ve tested this several times now (different times of day/locations), but S20/5G is consistently and always significantly worse than S9/4G. Here is a representative example from this morning (both with the same location/same setting):

With S9 via 4G network:

1. Ping=15ms;
2. Upload=34.86Mbps
3. Download=127.13Mbps

With S20 via 5G network (same time, same location, same position):

1. Ping=19ms so 21% worse! ☹️
2. Upload=6.74Mbps so 5.2x slower!! ☹️☹️ > 😱
3. Download=8.27Mbps so 15.4x slower!!!☹️☹️☹️ > 😠

Frame details:

• Subscription: “inOne mobile go” with “Option Premium Speed”
• In the S20/5G variant, “5G” is displayed on the device
• I live in a location that is covered by 5G+ according to the Swisscom website

Questions:

• Does “5G” on my device mean that it is not “5G+”?
• Is it possible that “5G” is slower/worse than “4G”?
• And most importantly: What can I do besides switching back to S9/4G?

Unfortunately, this is of course very disappointing. Unless I have overlooked something and this problem can be solved, I will probably have to return the device because the hoped for higher speed was a main reason for the change!

Too bad! I like the device itself…

Nevertheless, thank you in advance for your feedback!