login problem

[Plietzietzi21]

Instead of just starting as usual Blue TV shows a screen with a Login button and after that "Upps, something appears to have gone wrong"

[Black Mamba · Accepted solution]

@Plietzietzi21 

a problem is announced, follow the resolution on this page

Current faults, problems & interruptions − Help | Swisscom

Service issue details
Swisscom TV Air impaired
Currently, some customers are experiencing problems with Swisscom TV Air. We are working on the resolution and apologize for the impairment.

Probably until:
12.05.2023, afternoon
Start time:
12.05.2023, 10:53

[Plietzietzi21]

exact same problem today.

[LeylaG · Accepted solution]

Hello @Plietzietzi21 

If watching blue TV Air on your PC/Mac: try to delete the cache and cookies of your browser or try with another browser.

If using blue TV App: try to uninstall and reinstall the app.

Let us know the result.

Good luck