TV Guide no longer shows channel logos

    • Hello, my dears

    My TV Guide no longer shows channel logos on the left side. It just says “AD”.

    Show original language (German)

    • Hello

      We are currently investigating the problem and will make adjustments to the loading of the channel logos in the next release.

      If the problem persists, clearing the cache can solve the problem.

      This works as follows. You go to Settings/System/Details page and enter 253273 on the remote control. Then we restart the box and reload the logos.

      Let me know here if this solves the problem.

    Thanks, but for a few months now I’ve been doing regular resets of the box (between once a week or 4x a day!), unplugging it, restarting the router, etc. because nothing is working properly. Despite the new TV-Box and remote control, nothing is running smoothly.

    Therefore: once it’s running, just let it run until the next reset occurs. 😭

    Show original language (German)

    @Albara wrote:

    …..unplug it, restart the router, etc……😭

    To clarify: the steps mentioned above are NOT a reset, but just a simple cold start.

    Reset is done by pressing the recessed reset button in the bottom of the TV box during operation…

    Show original language (German)

    ….keep on rockin' 🤘🏼🤘🏼🤘🏼

    5 days later

    Hello

    We are currently investigating the problem and will make adjustments to the loading of the channel logos in the next release.

    If the problem persists, clearing the cache can solve the problem.

    This works as follows. You go to Settings/System/Details page and enter 253273 on the remote control. Then we restart the box and reload the logos.

    Let me know here if this solves the problem.

    Show original language (German)

    Hello, my dears

    I have no idea why, but since yesterday I’ve been seeing the station logos again. But I didn’t restart anything and didn’t do anything except watch it from a distance.

    Anyway: great and thank you! 🤗

    Show original language (German)
    8 days later
    4 days later

    When I go to “Guide” with the remote control, the channels are listed by number but there is no information about which channel it is. The field where the station abbreviation is normally located is empty. What do I have to do to make the station abbreviations visible again?

    Show original language (German)
    4 days later
    5 days later
    2 months later