blue TV no recordings viewable via browser

@Biobautzeu16

Can you no longer use replay, for example the Tagesschau or only certain films?

Have you already tried with another device?

@Biobautzeu16

I’ve never noticed it, but I don’t often use Blue TV via browser either. It is quite possible that DRM-protected content cannot be played this way, but only via TV-Box. Maybe someone else here in the forum can provide more detailed information so that it doesn’t just remain speculation.

@Biobautzeu16

The Rock (TV24) and R.E.D. (Pro 7) from last week work perfectly for me in replay on the PC.

I use Chrome browser with default settings without plug-ins under Win11 without additional security software (except for the Defender integrated in the OS).

If necessary, you will have to open a problem ticket on Tel. 0800 800 800, but if this is a local problem on your PC and no other customers are affected, you will not be able to get any further from the helpdesk.

@Biobautzeu16

Instead of doing a lot of research to set everything in an existing browser to default without deleting usual functions, it is easier to install an additional browser or set up a virtual machine on the PC as a test environment.

I’ve also been having the same problem for two days. Many channels work, but Blue Sport and Eurosport do not work.

Same problem here too. Doesn’t affect all channels/recordings, but some.

I have the problem too. SRF, ARD, ORF… work, but VOX, RTL also give this error message. The problem wasn’t there a few days ago.

This message has been coming since yesterday: Why is this happening and how can I fix it?

In addition, this message only appears on certain channels, e.g. proSieben, but I can watch the film on 3+.

Unfortunately, your browser cannot play protected TV content or purchased or rented videos (films, series or sports events). This can have the following reasons:

- incompatible browser: please use another browser.
- one or more components of your system do not support DRM/HDCP 2.0 protection: remove this component from your system.

What I’ve already tried but didn’t lead to a solution:

- Tried all browsers from Chrome, Firefox, Edge, Explorer to Opera. None worked at all.

- HDCP 2.0 is active in Firefox, so that can’t be the problem

- Uninstalled and reinstalled all browsers

- NVIDIA graphics card driver updated

- Monitor display port cable replaced (only one monitor is connected, Samsung G9 Odyssey).

- Windows 10 updates carried out

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@james.sutter wrote:

This message has been coming since yesterday: Why is this the case and how can I fix it?

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In my opinion there are only 3 options:

1. Incompatibilities due to the PC/browser, plug-ins, advertising blocks, security software, drivers,…

2. Contractual blocks for copy protection

3. A technical malfunction at Swisscom

Ultimately, only Swisscom can answer which of these three cases applies. At best, it would make sense if everyone affected reported the problem to support (Tel. 0800 800 800). The more reports about a problem, the higher the priority will be.

Hello everyone,

I’m also at a loss and, if I’m honest, a bit annoyed.

Certain mechanisms have worked for years and suddenly there is a “pause” in broadcasting without prior notice.

I’ve also been having this problem for a few days now.

In addition to the laptop screen, I have an external VGA monitor.

As soon as this is active, even if it is only activated as “extended” (Windows 10), playback of the above-mentioned content is no longer possible. Not even on the laptop screen.

If I only need the laptop’s internal screen (and the VGA is unplugged or set to “PC screen only” in the system), all playback works perfectly.

I can recreate this behavior on several devices with the latest EDGE or Chrome browsers.

I’ve needed the second screen on the side away from the laptop for years during my training so that I don’t always have to disconnect all devices. Or just while surfing on the main screen.

It’s a shame, it doesn’t seem possible to watch TV anymore at the moment.

Greetings CStoph68

Hello everyone

Video on demand, live sports events and encrypted channels cannot be played on some computers, monitors or tablets. The reason for this is the lack of digital rights management support on the devices. In order for all content to be played, the browser must support DRM and all components (monitor, cable, graphics card) must be HDCP 2.0 capable.

Greetings Samuel

@SamuelD

Thank you very much for the information. However, it is not yet clear why the DRM limitation has only been applied to certain users for a few days. Has anything changed regarding DRM?

By the way, you can find a list of the “normal” channels that Swisscom (along with paid videos and premium channels like Blue) also have to protect using DRM => [here](https://community.swisscom.ch/t5/Nutzung-mit-TV-App-Web/Streamen-auf-den-Screen-eines-Zweitger%C3%A4tes-nicht-m%C3%B6glich/ m-p/704940#M12698) in post 24.

And how can I now watch TV via the browser?

That’s exactly why I got the TV subscription.

It looks like I’ll have to cancel it because it’s no longer of any use to me if I can no longer watch TV via the browser.