Hello Swisscom

Are you SERIOUS? I called about the problem 2 days ago and was told that it couldn’t possibly come from you, that it was my device that was producing these messages and that I should even expect that I had viruses on my device. I should contact Sony. They couldn’t help me much either. Then I wanted to have the number blocked by you and I was told that that wasn’t possible and that I should go to a shop. Since I know that the answer will come back to factory settings, I did that myself. and the message came right back. And because I was told on the phone that it was my device’s fault, I bought an iPhone that arrived in the mail today. Thanks for nothing!

@nyxli

You shouldn’t always rush into everything. Two or more days ago this problem was not known or was being clarified. I had never heard of this problem either until this time. As a rule, however, it cannot be ruled out if such messages suddenly appear that it is malware.

@nyxli

Don’t you have the right to return your order?

It’s not about the return policy, but rather that I was told on the phone that the error was definitely not theirs and didn’t suggest that they investigate the matter. They said I should go to Sony and then the issue was sorted out for them. She even referred me to the paid service, which luckily told me that it couldn’t do anything for me. I hope I wasn’t charged for this information. And whether the problem was known or not, I can’t help it. She could have at least offered to pass it on to me and let them look into the case. I’m sure I wasn’t the only one who called because she knew the number because it was already listed as blocked in the system.

Yes, that’s my opinion too - if you go to the “Telephone app” and go to the “Visual Voicemail” tab and want to activate it, you get exactly this message

typical Support

Thank you for the clarification, I’m pleased that Visual Voicemail is also coming for Android and the secrecy is something between dull and amusing!

What secrecy? We are constantly developing new things or making old things better (at least most of the time 😉).

But I don’t keep a list of projects here in the forum because a: not everything gets done and b: sometimes things take longer than planned because… yes, because there are many different reasons for this.

Guido

@andiroid

In certain cases I can only shake my head at the statements that have already been made on the hotline. In this case, however, only to a limited extent. As I said, the error was absolutely new and nobody, including me, knew what this meant with the SMS to 30075. The best thing would of course have been if the hotline had said that they would forward it for checking and get back to you .

Dear @Anonymous

In any case, thank you very much for the clarification!

It is very annoying and it unsettles everyone who is affected by it. I was also worried about whether I had caught a virus that was causing this.

Questions:

Will you be informed here as soon as the problem has been solved and what needs to be done until then?

What is the following advice from “Mark Steini”? What does it mean to turn off these two services that are causing the problem and the messages?

Thank you very much for an answer and kind regards

honest

[Mark Steini](https://community.swisscom.ch/t5/user /viewprofilepage/user-id/960015)

Hello

Yes, the cell phone is trying to communicate with the Combox (not the correct Combox). There are no costs.

Once Google fixes the “problem”, you’ll notice it sooner than I did.

I would be interested to know which cell phones you use and whether it is beta firmware/software or an official version.

Guido

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@Anonymous wrote:

Hello

Yes, the cell phone is trying to communicate with the Combox (not the correct Combox). There are no costs.

Once Google fixes the “problem”, you’ll notice it sooner than I did.

I would be interested to know which cell phones you use and whether it is beta firmware/software or an official version.

Guido

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I have the problem on a Google Pixel 3 with (non-beta) Android 9 and know another person with the same problem on a Google Pixel 2, Android 9

All right - thank you very much, dear @Anonymous!

Nokia 8 - Android 9 (official version).

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@Anonymous wrote:

I would be interested to know which cell phones you use and whether it is beta firmware/software or an official version.

Me & my wife: 2x Google Pixel 3, Android 9, latest security update installed, Build: PQ3A.19705.003… same problem with these messages.

Nokia 8.1, Android version 9. Had the same problem until I turned off the relevant services.

Same for me: nokia 8.1 android 9

Nokia uses native Android, right? I’m not really an expert since I’m an Apple user.