Expired SIM

[Bohuthauth15]

Hello,

When does my SIM card subscription end? At least how much do I need to top up to earn it?
Thank you Ondrej Krebs

[DomiP]

Hey Ondrej,

what do you mean with Expire?

Mostly, Numbers will be blocked and "reselled" as soon as you do not call anyone for one or two years. You will get several Messages by SMS before the SIM will be Blocked.

You are in the Public Community. Anyone can see your Phone-Number here - please tap on the Cog and Edit your Message. Then Remove your Phone Number.

To get More Informations about your SIM-Card, contact Hotline at 0800 800 800.

Stay healthy!

[Bohuthauth15]

I bought I a year ago. It still works, but I don't actively use it.

I don't know if I just need to turn the SIM on and off, or I have to recharge once a year.

[DomiP · Accepted solution]

As a rule, you should use the mobile phone once within 12 months.

Whether it's sending an SMS or MMS or even just making a quick call. Otherwise the number AND the credit will expire.

You can also send an SMS with the content STATUS to 444 from your mobile. It costs nothing and the mobile was once again active in the network.

You can also have a deactivated SIM reactivated after the 12 months (within a certain period).

For further Informations, call 0800 800 800.

[LeylaG · Accepted solution]

Hello @Bohuthauth15

You can check the terms and conditions regarding the non-use of a mobile prepaid here: https://bit.ly/38DqCAc

You have the possibility to top up your credit directly from the Swisscom Cockpit or from our website https://bit.ly/3pulTI4

Hope it helps!