Deletion of incoming mail and other folders

VVenus1989 · Nov 8, 2023

Deletion of incoming mail and other folders

Good morning,

last night the emails I had in my inbox and in two other folders disappeared, while in other folders everything is normal.

I already checked the trash can and they’re not there. They just completely disappeared.

I have already contacted the swisscom hotline and they have opened a ticket.

Has this happened to any of you before? If so, were you able to resolve it somehow?

It’s a huge loss to lose those emails!

Thanks to whoever will answer me

Black Mamba · Nov 8, 2023

@Venus1989

To avoid these problems, it is best to opt for an external email program

like Thunderbird (free) or Outlook (subscription) on a PC or Mac

or an email application on a mobile device or tablet

Stefeugrau88 · Nov 8, 2023

I have a Swisscom.emsil email program that as soon as I see the notice they don’t stay where I can take them back

bitracer · Nov 8, 2023

There is probably a rule that affects emails. Check that first.

VVenus1989 · Nov 12, 2023

Thank you!! Can you perhaps recommend an app to download on iPhone where I can set up the bluewin account and manage emails?

Doremi · Nov 12, 2023

@Venus1989 Hello

You’re on an iPhone, there’s nothing to download. Simply use the original “Mail” application that came with your iPhone.

Doremi

VVenus1989 · Nov 12, 2023

It is precisely from that official app that the emails disappeared. And several people contacted by swisscom told me that they have many reports, and the app used is always the same.

bitracer · Nov 12, 2023

I don’t think the Mail app is the cause. I use it too and have never had any problems, not only with Bluewin, but with all email accounts.

VVenus1989 · Nov 12, 2023

Swisscom says it’s Apple’s problem, Apple instead says it’s swisscom’s problem. In the meantime, I’ve lost some important emails and bounced from one service to another without getting a response.