Not a phishing scam: Swisscom surprises customers with loyalty reward

Not a phishing scam: Swisscom surprises customers with loyalty reward

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We have a surprise for you: free of charge and with no obligation. For many people, words like these sound the phishing alarm bells. The latest e-mail from Swisscom, however, is completely genuine. Find out what it’s all about.


Swisscom is thanking its customers for their loyalty by sending out e-mails and SMS with the words:

Today, we’d like to say a big thank you for being one of our loyal customers. We have a little surprise for you – free of charge and with no obligation.

To claim your gift, simply log in using your Swisscom Login, select your surprise and enjoy.


It is understandable and only right that such e-mails and text messages should raise suspicions given that phishing is on the rise. But in this case, we can allay any fears: Swisscom’s gift campaign is no phishing scam, but a sincere thank you. 


No surprise shown?

Some customers log in to the My Swisscom Customer Centre and do not see a surprise or are unable to submit the order form. If this happens to you, try the following:

  • Use a different browser: Close the window and reopen the link from the e-mail using Chrome, Safari or another browser (Internet Explorer 11 is not supported).
  • Turn off ad blockers: Ghostery, NoScript, Scriptblock, TrackMeNot and other ad blockers can prevent the special surprise from being displayed. Try turning off the ad/script blocker and reopening the link from the e-mail.
  • If none of the above works, open the link from another device (your smartphone for example) and complete the order there.

Do you have any other questions or suggestions? We look forward to your comments.

If you would like more guidance on recognising phishing e-mails, check out our “Protection from Phishing” page.

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