Blue app connection problem

    • Good morning,

    I signed up for Blue Tv and downloaded the App. However, it is impossible to connect to the App. Each time you try to connect, the message appears: “There was a problem with the connection. Please try again later.”

    How to solve this? I would like to browse the App to get an idea of ​​how to use it before definitively signing up for a Blue TV subscription.

    THANKS

    Show original language (French)

    • Thank you very much for this response.

      I found the solution: I just hadn’t activated Blue TV Air Free yet.

      Now it’s OK, even if the maximum quality remains SD which surprises me (576p).

      Good day!

    Hello Leuyovaum76,

    How do you connect to the App? Are you using the correct Swisscom Login? An error may occur if the connection is made via the Natel Login which is not linked to the account where the TV is registered.

    Best regards

    Show original language (French)

    Thank you very much for this response.

    I found the solution: I just hadn’t activated Blue TV Air Free yet.

    Now it’s OK, even if the maximum quality remains SD which surprises me (576p).

    Good day!

    Show original language (French)