Change IP address?

    • Good day

    With the Swisscom Box you have a fixed IP address that obviously cannot be changed manually. Now the question arises, can I change that at all? What information do I need for this?

    I urgently need to change it, so thanks for the helpful answers 🙂

    Show original language (German)

    • Hello @Meikly

      As @POGO 1104 already explained, it is possible to change the IP address if you unplug your router for a while - for me the IP changes from time to time even when I respond to support requests should turn off the router and turn it back on after 30 seconds - but with 24 hours it should work fine.

      However, I would like to point out that changing your IP address does not have a major impact. If you have done something that may not be allowed, changing your IP will not help you. Below is a short explanation:

      Swisscom and other providers are required by law to store customer data for a certain period of time. The data does not mean photos and other content directly, but rather information. These include, for example:

      • IP addresses in the last 6 or 12 months
      • Partial connections to servers (not everywhere and always)
      • For mobile, the location data, radio antenna information and conversation partners as well as IP addresses

      If an authority requests information about you, Swisscom may pass on some of this data. If a crime is suspected, the data will be released at the request of the law enforcement authorities (but I think only with a court order - but I’m not sure because I’m not a lawyer). This data could possibly also be requested and assigned depending on the level of PSP reviews. PSP exams are sometimes carried out by companies and when recruiting into the military.

      Long story short: if you’ve lost something, changing your IP address won’t help. Resistance is almost pointless.

      Hope this helped you.

      Dear greetings,

      Dominic

    @user109 wrote:

    @Meikly you have to call support (0800 800 800) and request the 2nd level so that they can trigger an IP change on the internet port of the internet machine.

    afaik but you need a conclusive justification for this….

    Alternatively, unplug the Internet box for at least 24 hours, then (afaik) there will be a new IP

    Show original language (German)

    ….keep on rockin' 🤘🏼🤘🏼🤘🏼

    10 months later

    Hello @Meikly

    As @POGO 1104 already explained, it is possible to change the IP address if you unplug your router for a while - for me the IP changes from time to time even when I respond to support requests should turn off the router and turn it back on after 30 seconds - but with 24 hours it should work fine.

    However, I would like to point out that changing your IP address does not have a major impact. If you have done something that may not be allowed, changing your IP will not help you. Below is a short explanation:

    Swisscom and other providers are required by law to store customer data for a certain period of time. The data does not mean photos and other content directly, but rather information. These include, for example:

    • IP addresses in the last 6 or 12 months
    • Partial connections to servers (not everywhere and always)
    • For mobile, the location data, radio antenna information and conversation partners as well as IP addresses

    If an authority requests information about you, Swisscom may pass on some of this data. If a crime is suspected, the data will be released at the request of the law enforcement authorities (but I think only with a court order - but I’m not sure because I’m not a lawyer). This data could possibly also be requested and assigned depending on the level of PSP reviews. PSP exams are sometimes carried out by companies and when recruiting into the military.

    Long story short: if you’ve lost something, changing your IP address won’t help. Resistance is almost pointless.

    Hope this helped you.

    Dear greetings,

    Dominic

    Show original language (German)

    Kærar kveðjur - herzliche Grüsse
    Dominik