myCloud desktop

    • Good morning,

    the fan on my laptop hasn’t stopped working for 3 days. When I go to check the app activity it says syncing is almost complete however it is still running as if it is stuck. I tried to suspend or quit in the settings but when I restart the application it continues. What to do?

    Show original language (French)

    Hi @Ciro

    If you encounter such a problem, it may help to log out of myCloud Desktop once and log in again (via “link another account”).

    If the problem persists, create a support ticket and submit your log files:
    Support ticket: [https://help.mycloud.ch/hc/de/requests/new?ticket\_form\_id=114093978493](https://help.mycloud.ch/hc/de/requests/new? ticket_form_id=114093978493)
    Log files for Mac: [https://help.mycloud.ch/hc/fr/articles/360002028854-Comment-puis-je-trouver-les-fichiers-journaux-macOS](https://help.mycloud.ch /hc/en/articles/360002028854-How-can-I-find-macOS-log-files)

    Log files for Windows: [https://help.mycloud.ch/hc/fr/articles/360002175234-Comment-puis-je-trouver-les-fichiers-journals-Logs-pour-Windows-] (https://help.mycloud.ch/hc/fr/articles/360002175234-Comment-puis-je-trouver-les-fichiers-journals-Logs-pour-Windows-)

    Cordialement

    cymett

    Show original language (French)

    @Ciro Hi

    Delete the application from the computer without forgetting to log out of your account.

    Restart your PC and check that your fan is no longer spinning.

    Once you are sure that it works, reinstall a brand new application that you downloaded from the internet.

    Cordialement

    Show original language (French)
    8 months later

    Good morning. I encountered the same problem since installing macOS Catalina. It took a lot of time and even completely wiping the computer to find the source of the problem. The winner is myCloud desktop. I find that this software is not at all up to date.

    Show original language (French)