I don’t have anything good to say about this update. It rebooted while I was watching something, so it was all certainly working before, and now won’t recognise my remote control. I rebooted, did a factory reset from the app, etc, multiple times, according to the instructions, and eventually called because there was nothing else to do.
Person on the phone told me to do the exact same things I had already done, and then seemed to think it was the network, because he couldn’t see the TV box behind my internet box, and couldn’t understand me when I said it was NATed and why that would affect his ability to see alllll the devices on my network.
(Hint: that is WHY everything is behind a second router, but the fact that there was functioning pass-through for the TV box until the second it updated, and the problem was literally between the TV-box, which was able to be remotely updated over the network BY SWISSCOM moments earlier, and the remote control, lying next to it, did not seem to be important to him.)
I gave up. I’ll try again on the phone tomorrow, but honestly, if this happens again, I’ll just cancel my subscription.