Exactly same experience here. Also, person on the phone suggested there’s something wrong with the cabling in my building and offered to send me a technician to fix the problem — at my expense.

Holy smokes! What a grifting scheme they got figured out. Maybe it’s time for a change.

@Andre07 Sorry that I answer I little bit later on your post. You are thinking, it was not necessary to do this update. You may believe me, that I, as somebody who writes in all the four different communities ( D, F, It, E) and who has read every single entry in these four communities in the last three years, that I read so often the wish of customers to have the possibility to download different Apps on the box, as it is possible e.g. on the Apple tV box. Then the TV 5 came, where it is possible. It did not take a single day that first users of the older boxes complained not to have the same possibilities and now exactly this happens and others are saying this was not necessary. My point is, what is not necessary for you could be necessary for others. Please consider this before making general statements

To disagree to some extent, as a senior IT-professional for decades who also understands that support can be difficult:

Companies upgrade their products, and sometimes need to do infrastructural/security upgrades, and that is fine. Deployment is always tricky with multiple legacy clients out there.

However, Swisscom supports a limited, testable subset. They have a responsibility to deploy responsibly and with good testing, L1 support training, etc, to ensure that running systems that they still support keep running and that support is prepared to handle basic inquiries and escalate when they don’t have the answers rather than presuming the customer is stupid, especially when the customer gives extended technical details indicating they have expertise or can tell them that they have already gone through all of the steps requested. All the support worker needed to tell me, “Ok, I don’t know how else to handle this, I will escalate it and you will hear back from someone tomorrow.”

I ended up trying to explain network address translation to support at 1:30 am because they could not get over not being able to see my box through it when the issue was the local box connecting to the local remote control, and it was VERY clear I wasn’t having network issues.

So it’s probably a good idea not to police the language of customers expressing legitimate frustration.

Hello everyone.
This latest upgrade is not really a positive experience so far.
Box start up time went from ₃₀ seconds to ₄ minutes.
There is a patch at every power on.
DLNA function is gone again. But i can stream from google chrome from phone directly?
Not the function we want but the one we have.

Is there a way to downgrade/revert until the obvious problem fixes/permanent patch comes?
Please let us know.
Thank you!

How do I program manual recording now? This function disappeared in the Manage recording menu after the latest update!

Since the major update of the TV box…

…the volume (Vol 0-50) is no longer displayed reliably. The control works, most of the time, but the display is often missing.

…there are often “Möcke ide Leitig” (sound or picture, or both, lags and stutters).

…the menu navigation is glitchy, reacts slowly or freezes.

…“Hey Swisscom” is extremely unreliable.

Nice deterioration of the user experience. Verschlimmbesserig might be the right word here, no?

Extremelly bad experience too with this terrible upgrade. Apparently impossible to downgrade to previous OS, and have to deal with all kinds of delays (at startup, controls, etc), bugs, etc. Currently considering using an older tv-box model. Please, provide us with a possibility to downgrade to previous OS.

I think I’ll just binge my recordings and cancel my subscription altogether.

Swisscom always charged more than the competition and justified it with solid products and good service.
Traditions seem to be crumbling.