@Kioffeugei54
Calling the Swisscom hotline is not for everyone. That's why you can also contact Swisscom 24/7 by SMS or via Apple Business Chat or WhatsApp. Wherever you are in Switzerland, you can submit an enquiry to Swisscom quickly, easily and free of charge. Getting in touch with Swisscom is quick and easy.
Considering texting the hotline rather than calling? There are clear benefits:
- You can send your enquiry at a time that suits you. This means that you've raised the issue with Swisscom, allowing them to respond as quickly as possible by text during business hours.
- Unlike using the hotline, you won't need your phone to your ear and can instead put the matter aside until you hear back from Swisscom.
- Your communication is documented in your message thread and you can reread it at any time.
- This text message contact service is free of charge throughout Switzerland. Depending on your subscription, you may incur charges abroad.
Select one of the following contact options:
SMS to 888
No Apple device? No worries! You can still send an SMS to Swisscom. Simply enter your enquiry in free text and send it to 888. It will be dealt with by Swisscom customer advisors and answered by SMS.
WhatsApp
Do you prefer using WhatsApp? You can also use this to contact Swisscom:
- Simply save the Swisscom number 0800 800 800 to your contacts.
- Open WhatsApp.
- Start a new chat.
- Select the saved Swisscom contact.
- Send us your enquiry.
The services are available in German, French, Italian and English. Enquiries are handled during business hours. Enquiries arriving not during business hours are dealt with on the next working day. This service is available to users of all operating systems.