Don’t pick up the phone; send a text instead! Contact Swisscom quickly and easily [UPDATED]

Don’t pick up the phone; send a text instead! Contact Swisscom quickly and easily [UPDATED]

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Article updated 23 August 2019


Calling the Swisscom hotline is not for everyone. That’s why you can also contact Swisscom 24/7 by SMS or via Apple Business Chat or WhatsApp. Wherever you are in Switzerland, you can submit an enquiry to Swisscom quickly, easily and free of charge. Getting in touch with Swisscom is quick and easy.

 

Considering texting the hotline rather than calling? There are clear benefits:

  • You can send your enquiry at a time that suits you. This means that you’ve raised the issue with Swisscom, allowing them to respond as quickly as possible by text during business hours (Mon–Fri 8.00–20.00, Sat 8.00–17.00).
  • Unlike using the hotline, you won’t need your phone to your ear and can instead put the matter aside until you hear back from Swisscom.
  • Your communication is documented in your message thread and you can reread it at any time.
  • This text message contact service is free of charge throughout Switzerland. Depending on your subscription, you may incur charges abroad.

Select one of the following contact options:

 

Apple Business Chat (for iPhone users)

Apple Business Chat enables iOS users (iOS 11.3 onwards) to contact Swisscom via iPhone, iPad or MacBook. On your Apple device, go to www.swisscom.ch/start-abc or your My Swisscom app. You can also ask Siri for this contact option – you will then need to click on the Message icon. You can now text your enquiry to Swisscom.

 

Apple Business Chat can also provide instant help on PUK code issues, setting up your Swisscom TV and viewing bills. 24/7 thanks to automatic answering.

 

SMS to 888

No Apple device? No worries! You can still send an SMS to Swisscom. Simply enter your enquiry in free text and send it to 888. It will be dealt with by Swisscom customer advisors and answered by SMS.

 

WhatsApp

Do you prefer using WhatsApp? You can also use this to contact Swisscom:

  1. Simply save the Swisscom number 0800 800 800 to your contacts.
  2. Open WhatsApp.
  3. Start a new chat.
  4. Select the saved Swisscom contact.
  5. Send us your enquiry.

The services are available in German, French, Italian and English. Enquiries are handled from Monday to Friday, 8.00–20.00 and on Saturdays, 8.00–17.00. Enquiries arriving later are dealt with on the next working day. This service is available to users of all operating systems.

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