Hello,

in all cases this results in a (strong) price increase for the customer.

3 x for blue tv s (200% increase)

2 x for multiroom (100% increase)

so yes there are more services, but if customers have stayed on the old offer it is because it is useless to them

so once again a unilateral increase imposed by Swisscom

a roundabout way of passing on the inflation and the renchérissement to the clients.

Only Swisscom’s profits count, and for the interests of customers we will come back.

A+

@Stéphane.phill No, these are old subscriptions to which we can no longer subscribe. If you already have the 100 MB variant, nothing changes.

Hello I already have internet blue s has 100 mbt it

Will there be a change on July 1st??

@Boubou091076

reset the WLAN Box 2

resynchronize it with the Ethernet cable on the Internet-box 2

after resynchronization replace the WLAN-Box in the intended place

This is a comment regarding the problems with unexpected shutdowns of the internetbox 3 router that I have been experiencing for several weeks. After updating the firmware of the box using the online help on the swisscom site: [https://www.swisscom.ch/fr/clients-prives/aide/statut-reseau-services.html] (https://www.swisscom.ch/fr/clients-prives/aide/statut-reseau-services.html) and after doing a reset, the outage problems were still there.

Finally I noticed that the router was shutting down due to a power surge in my home’s electrical network. The router’s power supply seems very sensitive to this indeed. For example, simply turn on an old, slightly defective incandescent lamp or the fluorescent lamps in the bathroom to create a slight surge in the network, which from time to time cuts off the power supply to the router. The blue LED can also light up for a short time.

So if you are faced with this same problem, I advise you to check your electrical installation. For example, avoid old incandescent lamps and also fluorescent or neon lamps. They can disrupt the router. Replace them for example with LED lamps.

Any comments are welcome. THANKS

Very good educational video; but it is scandalous to continue to announce flow rates which only concern 5% of municipalities. In fact, only 5% of municipalities are equipped with equipment allowing the announced speeds, the majority, including new installations, are limited to 100/20 Mb/s. A little honesty please.

There are two things mixed up in your post:

• The plan to increase bandwidth throughout Switzerland with the implementation of FTTS/FTTB which will allow the luckiest to have 550/120 at most and for most 100/20. It is a multi-year plan which will last until 2021. The customers concerned see this information either on the checker approximately 6-9 months before or on their private console.
• The commercial increase in speeds for S and M Internet subscriptions which was activated on October 1 for S subscriptions (max 50/50) with an increase in price, and will be activated on October 17 for M subscriptions (200/100) without price change. However, to benefit from it, the connection must allow it and it is the checker who will say whether there will be a benefit or not. For example: if you currently have an M subscription and you synchronize at 100/20 Mb/s while your checker tells you 300/80 Mb/s, you will benefit from an increase in speed, but tell you how much it will depend of the VDSL profile that Swisscom will put on your line. If you have synchronization at 80/20 Mb/s today, you will have no benefit on October 17 because your line cannot go any higher.

Now there is the case of customers like me who have recently been migrated to FTTB/S who should be able to reach the 550/120 announced before the migration; but who see 100/20 in their checker and who do not know if they will benefit from the increase in flow on the 17th.

To be continued.

Hello @Anonym,

welcome to the support forum. A little reading of this [https://community.swisscom.ch/t5/Community-Info/À-faire-et-ne-pas-faire/ba-p/515287](https://community.swisscom.ch /t5/Community-Info/To-do-and-not-to-do/ba-p/515287) will allow you to understand the etiquette in force in this forum. Ikea familiarity is required

@all,

Hello, I am responding to this old post because no solution has yet been validated. Never forget that WiFi requires a minimum distance (₁.5 meters) between all devices that participate in it.

It only takes 2 (or more) devices being too close for all or part of the WLAN to not work properly. Example: a computer too close to the router, a smartphone stuck to a tablet, etc…

So before getting upset with the settings, always make sure that the members of a WiFi network are sufficiently distant from each other, as well as from any material that could modify the signal, notably metallic objects, and in particular the aluminum.

Several experiences have proven to me that this parameter is too often forgotten.

Hello,

I confirm OCS Go, works again on Apple TV

No, it’s not because of your Apple TV box 4 K. It’s the OCS app on the Swiss Apple store. But there must be something stuck between Teleclub (Swisscom) and OCS.

But swisscom washes its hands of it, it’s not their problem they told me, and OCS doesn’t really care. They don’t respond to messages sent to them. If once to report an update that didn’t fix anything. And they had the nerve to ask me to answer a questionnaire to say if I was happy with their Hotline.

Hello,

No problem for me on the box and on a Windows 10 PC

Cordialement

Hello @quijuris,

Swisscom is considering better integration of MyCanal on TV-Box UHD. We are linked to the Canal+ development schedule but we hope to be able to make the necessary adjustments during the first half of 2018.

Beautiful day

Good morning,

It’s here: https://www.swisscom.ch/tv/online/app/TVAuthorizedDevices