7 days later
Here comes a sign of life. Iâm still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the âsystemâ is happily deleting further episodes of the two affected series.
Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I havenât found the relevant setting yet.
Once again an action by the âsystemâ that I didnât ask for.
Here comes a sign of life. Iâm still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the âsystemâ is happily deleting further episodes of the two affected series.
Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I havenât found the relevant setting yet.
Once again an action by the âsystemâ that I didnât ask for.
I noticed on another channel that the season number or episode number was sometimes missing when recording series (but not consistently for all episodes of the same series). If the information on the season number and episode number is missing, I can imagine that the system âthinksâ that I have already recorded this programme and dropped the recording.
Do you have an example for bbc? I also have a lot of BBC recordings and could check whether the phenomenon really only occurs with you or whether nobody else has noticed it.
And yes, the new release of the community translates all posts into âyourâ language :-) .
cabonesha
Freifiepiepp53 Yes, the new software translates everything into the language set by the user or browser. You can check that you have selected the right language for you at the bottom of the page:
It is also important to note that the browser can also have a translation function. You would then have to tell the function not to translate community.swisscom.ch. Otherwise you may get funny results when German is first translated into English and then back into German.
Liebe GrĂźsse / Salut et Ă bientĂ´t / Ciao e a presto / Cheers, see you soon!
ThomasS
Stephan_76 Thank you! Switched back to German immediately. I donât know why Swisscom thinks I want to communicate in English.
Cabonesha Exactly. I noticed that too. Extra ugly with long links instead of buttons.
Cabonesha Thereâs a series on BBC thatâs affected: âMoonflower Murdersâ. The last episode is deleted every week (which really annoys me because I was looking forward to this series). On ZDF itâs âSOKO Wismarâ. The last episode also disappears every week.
Iâve also noticed that some of the series names are wrong. Season numbers are sometimes incorrect, e.g. in the current season of âSOKO Wismarâ. I donât know whether this is the reason for the deletion. âMoonflower Murdersâ is the sequel to âMagpie Murdersâ and is listed as season 2, but has a different title. Apparently this is too much for the âsystemâ.
2 months later
This is mostly due to the junk in the EPG. Unfortunately, nobody at Swisscom seems to be interested in putting an end to this (change of EPG supplier). You can see the reason here, for example (four programmes on Arte German):
11.02.2025 18.35-19.20
12.02.2025 18.35-19.20
13.02.2025 18.35-19.20
14.02.2025 18.35-19.20
Programme those recordings - then the rude awakening a week later.
Glotzologist
Nothing is solved. Iâm still waiting to hear back from the department responsible. In the meantime, Iâve called customer service twice, where the first time they didnât know anything about my problem until I pointed out to the advisor that there must be a thick dossier on my case. Only then did he understand what it was all about. They were working on a solution and the department responsible would contact me by phone immediately. No such luck. A week later, I rang again. This time I was told that the department responsible would get back to me when they had solved the problem. That was a fortnight ago and no-one has got back to me. What I have learnt, however, is that I am not the only one to whom this happens. And you can confirm that from your own experience.
The whole thing annoys me. Itâs one thing that there are technical problems, but I find it scandalous that customers are simply left waiting in the void and waiting forever for a response. Also because I donât know whether the âsystemâ will delete something again soon.