Continuous recordings have recently disappeared

Hello Prio,

thanks for the tip. I tried it, but it didn’t help. I still miss episodes in certain series. As already said, this new bug is very annoying.

Kind regards

Thanks for the tip. I’ve tried it now. Didn’t help. I have now also downloaded Swisscom TV onto my iPad to see whether the problem is related to the box. The episodes cannot be seen in the app either.

I’ve been thinking about undoing the series recording and then turning it back on, but I don’t want to lose any more episodes.

These are newer recordings, from the last few weeks. And the problem doesn’t occur with every series. It’s difficult for me to judge which stations are particularly affected. For me it’s ZDF and BBC plus a few other English channels. These are the channels I watch. But perhaps other channels would also have problems.

I’m new here in the community and still have to learn the principle of badges and likes. 😊 But of course I’m happy to give out likes if someone wants to help me.

Short interim report: I spoke to the Swisscom hotline, who apparently are not aware of the problem. In any case, none of the experts said, “Ah yes, I’ve heard of that too.” They will clarify further. During the conversation I checked my series and saw that the episodes of some series had reappeared. So the measures I tested yesterday (unplugging the box, switching repeats on and off) had an effect in retrospect, although I don’t know what. Or the system has regulated itself. You don’t know. But there are still series where episodes are missing. Various channels are affected, but not all series of these channels. It continues to be a mystery.

Sequel follows.

As for the box, I’m not sure what I have. According to “My Swisscom” it is Swisscom Box 1, but that may just be a number and not the type. Sorry.

In the meantime, I had a long conversation with an expert from Swisscom who took a close look at my problem. He could see that for me the “system” (whatever that is) was deleting individual episodes on its own. The error or bug or whatever occurs sporadically it seems.

We reset the box and the router because you have to do that before the next level of experts takes action. They’ll mirror the contents of my memory and then see if they can figure out why the “system” (sounds a bit like Terminator) simply deletes individual episodes. After an initial overview, I’m still missing episodes from two series from two different channels. I don’t know which system the “system” uses to delete me. 😉

But the positive thing is that the hotline takes care of my problem.

Many thanks! I think I have a 3rd generation box when I compare the look of my box with your illustration.

The expert from the hotline called again last night to clarify a few questions (my settings are all correct) and he promised me that he would continue to look into my problem. I feel like I’m an isolated case.

Of course, it’s almost flattering to have an “exotic” problem. This at least shows that I didn’t call the hotline because of something trivial, but I would like to know why the “system” deletes episodes and how I can prevent it.

I’m now waiting for further information.

Thanks. Yes, I thought that too. I now know a little more for the next crisis. 😁

Freifiepiepp53

Here comes a sign of life. I’m still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the “system” is happily deleting further episodes of the two affected series.

Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I haven’t found the relevant setting yet.

Once again an action by the “system” that I didn’t ask for.

Freifiepiepp53

Here comes a sign of life. I’m still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the “system” is happily deleting further episodes of the two affected series.

Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I haven’t found the relevant setting yet.

Once again an action by the “system” that I didn’t ask for.