@Weigreubu23 wrote:
Good evening, does anyone know how to help me, my daughter was cheated today by a lebara operator who made her sign a contract without her knowledge, what should I do?
Good evening Weigreubu23
If your daughter has been tricked into signing a contract without her knowledge, here are the steps to take to resolve the situation:
Collect evidence
Gather all documents, including the signed contract, communications with the operator and a summary of the facts.Contact Lebara
Call their customer service in Switzerland to explain the situation. Request the immediate cancellation of the contract by invoking the lack of informed consent.
Number for Lebara Switzerland: 0800 847 847.Check the right of withdrawal
In Switzerland, there is generally a right of withdrawal for contracts concluded under pressure or abusively (e.g. door to door).
Send a registered letter requesting cancellation of the contract. Mentions article 23 CO (Code of Obligations) on the defect of consent.Alert the authorities
Contact a consumer protection organization such as:
FRC (Fédération Romande des Consommateurs)
ACSI (Association of consumers of Italian Switzerland)
These organizations can intervene directly with the operator or help you write a complaint.File a complaint, if necessary
If Lebara refuses to cancel the contract, it reports the incident to the Enforcement Office or the Telecommunications Ombudsman in Switzerland.
In case of confirmed fraud, file a report with the police.Block bank payments
If your contract provides for automatic debit, immediately ask your bank to block any pagamento towards Lebara.
Best regards,
Doremi