On 07/09/24, you explained to me the details of my invoices, namely: Internet fr. 64.90 - Top French TV + replay 24.90 + 9.00 - fixed line fr. 15.00 unlimited - + my swisscom assistant fr. 9.00, total fr. 122.90.
However, my bills are higher by around fr. 60.00! while I have little communication…
Will it always be like this?
Nicole
@Neummeustist62 wrote:
On 07/09/24, you explained to me the details of my invoices, namely: Internet fr. 64.90 - Top French TV + replay 24.90 + 9.00 - fixed line fr. 15.00 unlimited - + my swisscom assistant fr. 9.00, total fr. 122.90.
However, my bills are higher by around fr. 60.00! while I have little communication…
Will it always be like this?
Nicole
Hello Neummeustist62
Here you are on a customer forum, not on Swisscom support. To view a more detailed invoice, simply go to your Customer Area (My Swisscom) and consult the “Billing” section, where everything is clearly explained.
Cordialement Doremi
Hello @Neummeustist62, thank you for your message.
Currently, your blue Home package includes: blue Internet S, blue TV M, blue Telephony M, it costs you CHF 104.80/Month + optional Top French pack + at CHF 9.-/Month, i.e. a total montant of CHF 113.80.
To this we must add, your blue Security & Service M package at CHF 19.90/month + your mobile basic Mobile
Your next bills will amount to CHF 166.50. If necessary, our finance department is at your disposal by clicking on this link: [Contact us](https://www.swisscom.ch/fr/clients-prives/aide/contact.html#cascadingTabs%5Binner%5D =tab_1643987857841&cascadingTabs%5Bouter%5D=tab_1643984430352)
Best posts,
