Invoice dispute

    • I canceled my blue home subscription on 10/19/2024 via the Hotline. During this call, I was confirmed that given that I was in an EMS home, and therefore I absolutely no longer needed TV-internet, I would not have any fees for termination outside délai of the contractual duration. The Hotline person confirmed that this should not be taken into account if an invoice arises following this termination.

    On 03.11.2024 I received an invoice for CHF 603.05, payable until 28.11.2024! I called the Hotline again on 08.11.2024 and Mr. Salvatore answered me after 20 minutes, then let me wait 10 more minutes to tell me that someone would call me on Monday 11.11.2024. Of course no one called me back and I still have this bill in my account!

    I ask that the message recorded by the Hotline on 10/19/2024 be taken into account and that I be confirmed in writing that the CHF 603.05 will not be billed as agreed by telephone! If I cannot obtain written confirmation, I will have to rely on the RTS show A Bon oreille.

    To create or modify a subscription, it takes 30 seconds by phone, but to cancel it is an obstacle course. It is completely unacceptable to take advantage of elderly people like that!

    Looking forward to a resolution of this matter as soon as possible.

    Show original language (French)

    • Hello @FM1940, Swisscom does not abuse the elderly, I’m sorry you feel this way.

      I will be happy to analyze your request if you wish.
      In order to access your file, can you send me your personal details by private message please?

      Thank you in advance for your feedback,

    @FM1940

    Good evening FM1940

    You presented your problem here, but you are in the wrong place. This forum is made up of Swisscom customers like you. To obtain assistance from customer service, we advise you to contact them directly by clicking on the following link: [Swisscom Contact for your requests & complaints](https://www.swisscom.ch/fr/clients -prives/help/contact.html)

    Cordialement Doremi

    Show original language (French)

    Hello @Fummerie60, thank you for your message.

    Sorry to hear about the bad experience you had with our service.
    I invite you to click on this link: [Contact for your requests & complaints](https://www.swisscom.ch/fr/clients-prives/aide/contact.html#cascadingTabs%5Binner%5D =tab_1643987857841&cascadingTabs%5Bouter%5D=tab_1643984430352) where the competent department can come to you help.

    Have a nice day🌞,

    Show original language (French)

    Good morning,

    I called the Hotline and the recorded conversation which confirms the cancellation without charge cannot be listened to again! As a result, I have no proof and I am being asked for more than 500.- in fees! This is unacceptable, I will therefore contact Swiss television, ABE!

    swisscom abuses the elderly, it’s shameful

    Show original language (French)