Fiber optic broken in junction box

    • Hello,

    I reported a disruption in my internet on July 17, 2024.

    After the replacement router didn’t work either, a technician came. He discovered that the fiber optic in the junction box had been squeezed and was now broken. But he wasn’t allowed to work on this can because another company was responsible. Then a technician from the other company came and also discovered that the fiberglass was broken. You have to lay new fiberglass but this has to be done by an electrician. He then made a temporary solution so that at least the internet would work again.

    Since then I’ve been waiting for the new fiber optic. Since there is no way to get information about the status of the fault from Swisscom and Swisscom never gets in touch, I hope to get help here.

    Show original language (German)

    • Hello @Freireiyul72

      The Swisscom technician, Cablex technician discovered a defect in the Oto socket.

      and since this OTO can is a cooperation can, he is not allowed to do anything with it.

      He forwards your ticket back to Swisscom and they then commission the cooperation partner.

      He created a temporary solution for you.

      Go to the hotline and have your ticket reopened and say it has to go to the Kopa partner because they have to repair the fiber optic cable.

      Greetings Lorenz

    @Freireiyul72 wrote:

    …Since there is no way from Swisscom to obtain information about the status of the fault…

    That would be new to me, every hotline employee sees that a ticket is open and can look at it.

    Send me your details (name, address etc…) and I’ll take a quick look…

    Greetings

    Stephen

    Show original language (German)

    Ich bin ein als Privatkunde getarnter Swisscom-Mitarbeiter im Bereich Service Continuity.

    @WABU wrote:

    Contact Center network expansion (Tel: 0800 477 587).

    Network construction has nothing to do with disruptions 😉

    Show original language (German)

    Ich bin ein als Privatkunde getarnter Swisscom-Mitarbeiter im Bereich Service Continuity.

    @StefanSch wrote:

    @WABU wrote:

    Contact Center network expansion (Tel: 0800 477 587).

    Network construction has nothing to do with disruptions 😉

    They pass it on and it has already worked three times!

    Show original language (German)

    Again, please don’t do that.

    The reason is quite simple: Baudienst has no access to the system used for customer communication, where all contacts - and therefore also the ticket - are stored. Contacts are not traceable and and and…

    Of course it works somehow but it’s like ordering a bread roll at the mill. It’s probably possible with some forwarding and effort - but ordering from the bakery would be smarter 😉 Plus, the millers are busy grinding.

    Info on residential customer disruptions: 0800 800 800

    @Freireiyul72 Contact me via private message (on my username, then send private message).
    I have the current interim status.

    Greetings

    Stephen

    Show original language (German)

    Ich bin ein als Privatkunde getarnter Swisscom-Mitarbeiter im Bereich Service Continuity.

    Hello @Freireiyul72

    The Swisscom technician, Cablex technician discovered a defect in the Oto socket.

    and since this OTO can is a cooperation can, he is not allowed to do anything with it.

    He forwards your ticket back to Swisscom and they then commission the cooperation partner.

    He created a temporary solution for you.

    Go to the hotline and have your ticket reopened and say it has to go to the Kopa partner because they have to repair the fiber optic cable.

    Greetings Lorenz

    Show original language (German)