Hello, I am on the screen updating the remote control but I can do nothing, no action

So there is an update pending? Normally you just need to press OK.

DanielD

Good morning,
If I understand your explanations, if it’s version 6 etc… and it doesn’t say “update” or something like that, is it OK?
Thank you and have a nice day

@Gipsy66 The screen directly indicates whether the SW is up to date.

DanielD

What is this new update SW 6.0.42?

Is there anything to click and update?

I’m like you, I don’t see the update button?

I’m in front of this menu, is there anything to click this update?

@Bisseuchuf18 Is it marked “Updated” or not?

If the version of SW on the remote control is not the same it is simply because we do not have the same version of TV-Box.

DanielD

no there is no button where update is written? 6.0.42 sw This is what it says on my TV

Hello @Pleickuhaff16

Try unplugging the TV box, removing the batteries from the TC for 30″ and putting them back in. Then plug the box back in to start again. If it still doesn’t work you will have to do a Reset (the hole below) of the TV-Box to reset everything and recouple the CT.

DanielD

OK, thanks a lot

Great. Since the update I can no longer connect to wifi…

Hello @Jiedaullei52,

Try connecting once via LAN and doing a RESET with a sharp object. When everything is back to normal, you should be able to connect to wifi again.

Completely agree with your comment

Hello, since the update, I have had problems with the box. I have 2 second micro-cuts that happen every 10 seconds. Is this a known issue? What is the solution? I’ve already tried resetting everything, it doesn’t change anything. THANKS

Hello @Zeimmauvu59

Did you also restart the router?

DanielD

Yes, I restarted the router (power off/on). Should I do a full reset?

It’s worth a try, but you might as well put all the chances on your side by doing a complete reinstallation in the right order. The router and the TV-Box must be connected directly with a LAN cable.

Turn off the TV-Box, the router and unplug the power from the TV.

Then turn it back on and reset the router. Wait until it has completely restarted.

Plug in and turn on the TV. Select the HDMI channel to which the TV-Box is connected.

Turn the TV-Box back on and use the reset hole to reset it.

This procedure is the equivalent of a new installation. Fingers crossed 🤞

DanielD