@Rugeiplau62 @Anonym & Cie

everything has been said and repeated on the subject, it does not seem essential to constantly return to it 😁

in the event of divergent opinions, the Hotline is at your complete and complete disposal

Private customers: contact by hotline, chat, message | Swisscom

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@fds83 wrote: Do you know if the update continues to be deployed? Because my IP1800 has still not received the update, even though the email from Swisscom mentioned the date September 23.

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if the update was not carried out on the TV-Box IP1800 (Swisscom Box 21)

1. restart TV-Box and follow the instructions step by step

2. otherwise contact the Hotline or call the free number 0800 800 800

[Private customers: contact by hotline, chat, message | Swisscom](https://www.swisscom.ch/fr/clients-prives/aide/contact.html)

Hello, I received an email on October 7, telling me that an update will be necessary from October 21.

In particular, we write in the text of the e-mail:

To complete the update, acceptance of Google’s contractual terms is required. By continuing to use blue TV, you agree to the Special Conditions of Swisscom blue TV.

In this last document it is also written (section 4.2):

"…the customer must accept the Google Ireland Limited (hereinafter “Google”) Google Play Terms of Service, Privacy Policy and Terms of Use when commissioning the TV Box -5."

I object to this update and I do not wish to accept Google’s contractual conditions, nor the joint conditions of Swisscom blue TV.

Please let me know how to not receive this update, if any action is necessary on my part.

Thank you for your attention and best regards.

@Plauwauthot48

Hi Plauwauthot48

If you refuse to accept Google’s terms of service for Swisscom TV, you will no longer receive a TV signal. Swisscom has been using open source technologies managed by Google for more than 10 years, and you have never opposed it. Yet now that conditions have changed slightly, you object. Moreover, 99% of other distributors also have TV Boxes managed by Google. Finally, as mentioned before, there is no obligation to register with the Google Play Store.

Cordialement Doremi

Good morning

First of all, I would like you not to decide to address me unilaterally, since, to my knowledge, we have never met or interacted in the past.
That said, the problem is that even Swisscom’s communication concerns a unilateral decision to change the current situation that I am forced into, which may work in a monopolistic type regime, but not in a free market.
I have been a customer of Swisscom for countless years and this is the first time that I have felt that my rights as a loyal customer have been treated in a manner that is, to say the least, invasive.
I do not need new features, even free ones, nor new features that require me to accept the Special Conditions of Swisscom blue TV and, in particular, what is specified in point 4.2 of the latter where it is said, I quote :
"…the customer must agree to the Google Ireland Limited (hereinafter “Google”) Google Play Terms of Service, Privacy Policy and Terms of Use when commissioning the TV Box- 5."

We’re clearly not on the same page in terms of communication.

@Plauwauthot48

In your case, it is best to contact Swisscom support on 0800 800 800, as they will certainly be able to provide you with more detailed explanations than on this forum, where we are customers like you.

Cordialement Doremi

I don’t know the references of my box but I am not interested in additional offers. My current TV is enough for me and given my age everything is already complicated now. Thank you. Best regards.

Irene

Hello @Peissoplue76,

One of these days your box will receive an update automatically.

You will just have to click on I accept. And you will continue to watch TV as usual. You do not agree to pay more. You will not have any additional services imposed on you. You will use your box in the same way.

When the update is done on your box, if you have any doubts about how to proceed, I invite you to call the free Swisscom Hotline at 0800 800 800. They will guide you on the first launch of the updated box , will tell you how to accept the update. After that, everything will be as before for you.

Have a good day.

Good morning

the tv is blocked on the google services page and I can’t do anything anymore. your update system is rotten

In my opinion, we should contact the Fédération Romande des Consommateurs (https://www.frc.ch) and report all dissatisfaction, both for those who do not agree with the way to proceed with this update (obligation to accept the new functions and Google Play contractual terms) than for bad experiences during the update, as in your case.

I just want to point out that even with the old software, you have already indirectly accepted certain conditions from Swisscom’s suppliers (see the various T&Cs) including Google, since the software is already Android.

This is just validating the conditions for Google Play (the conditions will not be active since you will not use a Google account)

Android is an opensource LINUX developed by a consortium sponsored by Google.
It’s like LibreOffice which was sponsored by Appache (which provided the servers), this did not make LibreOffice an Appache product.
Same for you, who claim to be only user-clients, are you paying for the servers or is Swisscom sponsoring you by providing them?

It’s very accommodating for them, you clean up the plaster for them and you can say all the computer nonsense you want, you are neither qualified nor paid.
I have learned a sociological lesson from all these laments: The historic operator’s customers are on average in a fairly senior age group, the djeun’s have already left.
In the end there are only people left who don’t care much about the gadgets on offer and who don’t like to be familiar with each other, whatever the forum charter and Google’s conditions say, which you will have understood that we can finally roll them.

Thank you Maggi for this answer, as competent as it is amusing!

I agree and share the sociological lesson of all these laments, which are mine: as a customer of the historic operator I am in a fairly senior age group and if I have not left myself until now, it is because I felt respected, which is not really the case anymore, especially when I receive responses like the ones I received from Doremi (who is a so-called customer rather defensive of Swisscom) , from Swisscom support to 0800 800 800 and, yesterday, from the employee of the Swisscom branch in my town.

The so-called benefits and new functions that will change my life according to Swisscom:

1. Access to Google Play and more than 5000 apps: if I explore one per day, it will take me 13 and a half years to explore them all (I hope to live that long)

2. In addition to Voice Control, voice control via the Google Assistant: I use similar functions when I’m alone in my car or with my cell phone (Siri), I don’t see the use when I regrade the television with my wife

3. Chromecast built-in: I don’t see the point, because I already use similar functions on my iMac

4. Bluetooth function: already has this function now, so useless

Finally, no one has been able to guarantee me that during the update I will have the possibility of not accepting points 1. to 4. and therefore of asserting my free will.

@Plauwauthot48

Hello Plauwauthot48

-“I receive responses like those I received from Doremi (who is a so-called customer rather defending Swisscom), from Swisscom assistance at 0800 800 800”-

I am not an employee of Swisscom and I am neutral and independent towards the blue giant.

-"I use similar functions when I’m alone in my car or with my cell phone (Siri), :-

Who, when you use “Siri”, does he work with? I’ll give you the answer in a thousand: largely with Google.

-“Finally, no one has been able to guarantee me that during the update I will have the possibility of not accepting points 1. to 4. and therefore of asserting my free will.”-

On this forum it is widely explained that you do not have to use the Google Play Store.

In addition, since your registration with Swisscom TV, you have been using Google services, as explained by @Lapinou, of which here is a copy and paste:

I just want to point out that even with the old software, you have already indirectly accepted certain conditions from Swisscom’s suppliers (see the various T&Cs) including Google, since the software is already Android.

This is just validating the conditions for Google Play (the conditions will not be active since you will not use a Google account)

Have a nice day Doremi

Apart from a slowness of several minutes at startup which annoys more than one person, I don’t see what this version really brings more for ordinary mortals.

Using apps from the Play Store with a remote control is an obstacle course when you use the touch screen of your smartphone or tablet comfortably on a daily basis.

Furthermore, among the so-called 5000 Apps, I cannot find any typically Swiss ones.

The only positive point in my opinion is the possibility of connecting Bluetooth headphones or speakers easily and without additional equipment.

However, we find typically Swiss applications like PlayRTS etc. or even more specific ones like ProtonVPN

And outside Switzerland there are plenty of other applications such as the FIFA and UEFA applications. Without forgetting streaming applications like TV5Monde, TF1+ and so on

I updated the TV, I have a problem with the remote.

there is the message “restoring the operating system…” which has been blocked for 2 days.

I can’t turn off my TV

@Gopleitta58

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@Gopleitta58 wrote:

I updated the TV, I have a problem with the remote control.

there is the message “restoring the operating system…” which has been blocked for 2 days.

I can’t turn off my TV

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Hello Gopleitta58

Warning: after performing the reset for the restoration, make sure that the TV Box is connected with the LAN cable not via Wi-Fi, otherwise the startup will remain blocked at the installation step.

Cordialement Doremi

I oppose giving consent to Google. how to do it I don’t want my data to leave Switzerland for the US.