Hello @Trachsel
It may be that the notification is incorrect. The update will not come on but from the date mentioned.
In Posting 211 wrote RomanE :
The updates run from Tuesday to Thursday, if the TV-Box is in standby, the box is updated every night. We don’t update on the weekend unless the box has activated energy saving mode or was otherwise disconnected from the power.
@roku73 @Stephan_76 Apart from the fact that when using the Google App Store, their terms and conditions also logically apply, I would be interested to know how many of them have ACR (automatic content recognition) in theirs SmartTVs waved through.
Received the new update (Google) on TV Boy 21 today and lo and behold, nothing works anymore, picture failures on the running meter, support contacted 3 times, software reinstalled once, picture stable for 10 minutes, then failures again, picture comes on, then TV goes black again , at regular intervals. Technical support called in several times, problem not solved. Support is sending the new Box 5, hopefully this will solve the image problem.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@WalterB, Yes, that was done, TV and box were disconnected from the power for more than 4 minutes, no success.
@Priojossei47 wrote:
@WalterB, Yes, that was done, TV and box were disconnected from the power for more than 4 minutes, no success.
Has a reset already been carried out?
During a reset, it is important that the TV-Box is connected via LAN.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@WalterB, A reset was also done, no success, image problems remain, so support will send the new Box 5.
Hello @Pilonnau45
What exactly is the setup you have with you?
Exact TV model?
Soundbar or AVR?
and how exactly did you connect your devices?
LG
URs
The setup is just the TV, the Box 21 and the PS5 without an additional soundbar, as the TV has a top soundbar integrated.
A Panasonic TV (new model) and TV Box 21, nothing more. The TV box is connected with the included HDMI cable and via LAN directly to the Internet box 4.
Everything has already been checked, support has not been able to narrow down the problem, nor has the technical department, so Box 21 has been replaced by Box 5.
Hello @Priojossei47
Can you just name the exact TV model (you can probably find it on the back of the TV).
That would be helpful if you knew the TV model…
LG
I cannot activate it!
Hello everyone
I received the update yesterday and was pretty excited when I wanted to start Netflix. It’s almost normal that you have to log in again with every update, but the fact that Netflix keeps telling me for almost 45 minutes that my TV is not in the Netflix household is really annoying. I had to start the activation a good 8 times with email and cell phone until it finally worked.
But what I find worse is that it keeps turning the sound back on when I switch to the menu, which wasn’t the case before. I watch a lot of TV later in the evening with headphones on so I don’t disturb anyone when it gets loud. But every time since the update when I go to the menu it turns the sound back on.
Maybe someone has some advice?
Thank you.
I connected my Bluetooth headphones directly to the TV-Box and it stays that way without interruption.
How are your headphones connected and which TV-Box do you have, see link below.
https://www.swisscom.ch/de/privatkunden/hilfe/geraet/blue-tv.html
As a test, remove the HDMI-CEC connection in the settings on the TV-Box and only switch on the TV via the direct IR coupling of the remote control of the Swisscom TV-Box and at the same time only control the sound via infrared, then it should actually a manipulation on the TV-Box can no longer indirectly influence the TV and/or the soundbar.
Depending on the existing device combination, the HDMI-CEC coupling of the new AoT firmware is still producing strange collateral damage, which is why I would recommend simply switching it off completely if problems arise until further notice.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Have you ever completely removed the TV-Box from the power supply?
A few more types at the link below.
[https://community.swisscom.ch/t5/Nutzung-mit-TV-Box/TV-Update-Tipps-f%C3%BCr-die-St%C3%B6rungsbesucht/td-p/840832] (https://community.swisscom.ch/t5/Nutzung-mit-TV-Box/TV-Update-Tipps-f%C3%BCr-die-St%C3%B6rungsbeehrung/td-p/840832)