No, that’s not true!!! Because it is a larger update, the user may need to take a few steps. Otherwise updates always happen automatically in the background, usually in the middle of the night. 99% of customers have probably never seen this, let alone noticed it. The only exception… If a router or TV box has not been switched on for a long time or is running very old software, the update will be installed immediately.
Such updates are important because they not only provide new functions but also improve security, among other things. I would like to emphasize once again that a Google account is not required. This is only needed if you want to download additional apps from the Play Store. I would also like to remind users who suffer from Google paranoia that all TV boxes have always run on Android (Google)!!! The question arose here as to how you can delete Android, even though the boxes have been in operation for years!
@Plickaunne44 wrote:
…you have no choice; Swisscom decides when; Even if there is an interesting live event that you would like to watch with friends…
That’s the annoying thing when updates come when I don’t have time for them. For computers or mobile devices, I can also choose when I want to start the update. So technically this should be possible?
Not only did my TV flicker this morning so that I wasn’t even able to scan the QR code, but also the remote control didn’t respond at all. After countless restarts of the TV box or WiFi router, nothing worked. I then pressed the WPS button on my own initiative, connected in a few seconds and thank you for nothing, this was not in the help for Blue TV. Ok, that was this morning, now I have to realize that after the unsolicited update and Google membership, all my access to the additional services of swisscom/Blue TV and all my passwords like Netflix are gone. Now I have to register there again and it’s probably wrong that I’m going to take out an additional subscription. No swisscom/blue tv, you have really annoyed me… Your phone service was very professional and friendly, but that didn’t work
Normally no passwords or logins are removed during updates.
But since this is a new operating system, you don’t have to log in again everywhere.
If you did not connect the TV box to the router via a LAN cable, then with such a comprehensive update it is always possible that you will have to reconnect the box.
I always read strange explanations about problems after the update. Admit that your action was not thought through enough, or was done too early, and too few attempts were made on your part.
I don’t hear a word about flickering, remote control not working properly, etc. And the fact that you have to log in again to Netflix, etc. was not communicated in advance when you announced it.
I don’t know exactly what’s going on with Swisscom. You are also very petty with existing customers when it comes to offers. For example, I was able to switch to fiber optics and thus switched to a tererer offer. I didn’t even get the Internet router 4 for free.
I think these changes are a shame.
Hello @vinci66
This is a customers helping customers forum. If you want to tell Swisscom something, you should use the support page.
https://www.swisscom.ch/de/about/kontakt.mobile.html
Or 0800 800 800
Lesen, was auf dem Bildschirm steht.
So this is not true. Swisscom decides on the timing of the update. If you switch on TV-Box, Swisscom will provide the update at any time. One cannot determine that this will be carried out at a later or different time. e.g. if you want to watch TV there. The update normally doesn’t take that long, but exactly; The user/TV customer will then have to stay there at exactly this point during the update to make the final settings for Google and the remote control etc. Swisscom also determines when you have to stay there to do this and, by the way, if this is not done: you can no longer watch TV.
There is NO POSSIBILITY to watch TV during the update and during the final settings by the TV watcher.
That’s how it is in reality. Maybe it wasn’t the case for someone (e.g. in another canton) and the message/request came: that you can do the update later or postpone it and that you can skip all the settings…??? - I would be interested in that…
@Plickaunne44 wrote:
So this is not true. Swisscom decides on the timing of the update. If you switch on TV-Box, Swisscom will provide the update at any time. One cannot determine that this will be carried out at a later or different time. e.g. if you want to watch TV there. The update normally doesn’t take that long, but exactly; The user/TV customer will then have to stay there at exactly this point during the update to make the final settings for Google and the remote control etc. Swisscom also determines when you have to stay there to do this and, by the way, if this is not done: you can no longer watch TV.
There is NO POSSIBILITY to watch TV during the update and during the final settings by the TV watcher.
That’s how it really is. Maybe it wasn’t the case for someone (e.g. in another canton) and the message/request came: that you can do the update later or postpone it and that you can skip all the settings…??? - I would be interested in that…
It would be helpful if at least the update could be controlled so that it does not take place on the weekend or in the evening, because then technicians are often no longer available on the hotline.
@Bielistu24 wrote:
No one has said anything about it yet. The collaboration with Google will probably also put money into Swisscom’s coffers.
The reason no one has said this before is simple. It’s just not right back and forth.
The reason why we are switching to the official Android TV OS is mainly because we will be able to continue to offer apps such as YouTube to our customers on the blue TV box in the coming years. There is also increasing demand for us to also offer the Google Play Store for Android TV on our boxes, which significantly increases the number of apps.
That’s why the current software rollout is the largest and most complex that we have carried out since the launch of Swisscom TV 2.0 in 2014.
Unfortunately, it is unavoidable that occasional problems can arise. However, it should also be pointed out here that it is rare for customers to report to a forum where everything is going smoothly. Problems are discussed here. The over 98% of customers for whom the migration went through without any problems are unlikely to report here.
We are reading this very closely and are taking the problems very seriously and are working intensively on improvements every day in the background.
I understand every customer who is upset if they have a problem with the update. I wouldn’t have it any other way. And I think the forum is a very good thing when current problems are discussed here and we can give each other tips on possible solutions, or we can read about the problems here unfiltered.
The updates run from Tuesday to Thursday, if the TV-Box is in standby, the box is updated every night. We don’t update on the weekend unless the box has activated energy saving mode or was otherwise disconnected from the power. As far as I know, our support is available 7×24.