During peak times, Swisscom reduces the 5G bandwidth for Wingo customers in favor of Swisscom customers

Insufficient download bandwidth (below 10 Mbps) of 5G Wingo subscription
Number: * Contract: *

I have been a Wingo customer since December 28, 2023. I changed my Lebara contract, which was three times cheaper, to Wingo-5G mainly because I want to have a download bandwidth of over 50 Mbps during peak times in Haute-Nendaz (holiday home). Unfortunately, during peak times (several hours) in the evening, I noticed bandwidths of less than 10 Mbps in both Haute-Nendaz and Zug Oberwil (screenshot of the measurement available). At other times of the day I have bandwidths of over 100 Mbps.

At the same time, I discovered through a Swisscom prepaid flat rate option with my other cell phone number (0*) that with this Anschluss and the same cell phone, bandwidths of over 50 Mbps are available even during peak times. It is therefore clear that the Wingo customer is treated approximately 5 times worse than the Swisscom customer. The subscription is not five times cheaper, but three times more expensive than the competition.

Why do I pay three times more for a 5G Wingo subscription when the bandwidth during peak times is exactly as bad as with Lebara?

*Sensitive data deleted by moderation

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@philipp_BREM0_1

There are always savings somewhere with cheaper subscriptions, the same is sometimes the case with Migros Budget, where only 4G is available instead of also 5G.

If you want better performance for a cheaper price you have to look online.

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@philipp_BREM0_1

1… this is not Swisscom support, but we are in a public forum. It’s not a good idea to post phone numbers here.

2… It is obvious that when the network load is high, Swisscom customers with expensive luxury subscriptions are preferred. I can’t pay that much less, but I expect exactly the same performance. I also don’t buy a M-Budget product at a cheap price and want exactly the same quality as the expensive Selection product. You have to make certain compromises.

3… Because you want a bandwidth of over 50 Mbit’s? Sorry, we’re talking about a mobile network here. The speed always fluctuates extremely strongly, depending on the capacity of the cell or in the corresponding holiday resort! Accordingly, no provider guarantees you a minimum speed on the mobile network! The cell phone reception from the relevant local provider also has a major influence on the speed. If reception is poor, the speed is also poor.

4… The comparison with Lebara and Wingo is totally irrelevant and I can’t understand it! I don’t see that Wingo should be 3x more expensive than Lebara. Lebara also uses the Sunrise network. Apples are being compared with oranges anyway.

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@philipp_BREM0_1 wrote:

[...] Why do I pay three times more for a 5G Wingo subscription when the bandwidths during peak times are exactly as bad as with Lebara?

I have no idea why you’re doing that.

This is a customer-help-customer forum and not an official contact channel from Swisscom and certainly not one [from Wingo](https://www.wingo.ch/de /contact).

If high speed test results are so important to you, why not activate an internet connection with a WiFi router in your holiday home.

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Have you tried turning it off and on again?

Why should you pay for an annual internet connection in a holiday home if you are only there for 3 weeks and the bandwidth in the mobile network is usually sufficient for streaming films? I would like to discuss Swisscom pricing policy and bandwidth prioritization for different subscriptions. Wingo claims that Swisscom does not prioritize its 5G subscription (reducing bandwidth during peak times) towards Swisscom customers. But my measurements show the opposite. I find it very relevant for Swisscom customers and Swisscom subsidiary customers.

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@philipp_BREM0_1

Yes, I know… we’ve already had the topic of prioritization. The providers themselves keep a very low profile on this topic and you won’t really get any information on this topic. But as I said, with a cheap subscription I have to expect certain compromises and cannot expect exactly the same quality. Almost all other providers probably do the same.

The comparison above with the apples… if you read the message correctly, this refers to your statement Wingo vs. Lebara!

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However, Wingo claims that Swisscom is not prioritizing Wingo’s 5G customers downwards. But I was able to prove otherwise because I was able to compare the bandwidths of two SIM cards at the same time on my own iPhone.

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@philipp_BREM0_1

I have the Swisscom Mobile “L” which has four MultiDevices and so I can use one of the MultiDevices to equip a mobile router with the same performance as the main device.

Two others are used for the iPad and the Translator.

Depending on your Swisscom Internet subscription etc., you then pay CHF 69 per month with the deductions for the subscription.

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Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

A Zuger who can afford a holiday home in the mountains and only uses it three weeks a year takes out a cheap subscription and then complains about bandwidth bottlenecks at peak times. I also live in the mountains and save where I can, but obviously for different reasons. I’m sorry, but things like that give me a hard time.

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Have you tried turning it off and on again?

@philipp_BREM0_1 wrote:

I don’t think the Wingo-5G subscription is cheap. It is three times more expensive than a Lebara 5G subscription.

Yes, it has a very good price-performance ratio! Nobody here has complained about it yet. You are the first. Thanks to the permanent promo, existing customers can also switch to this subscription. Sorry but what do you expect? Everything unlimited with 5G for 5 francs a month? So please…

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But I compared Swisscom with Wingo. I only mentioned Lebara because they are much cheaper and have exactly the same problem. During peak times, bandwidths are suddenly reduced to below 10 Mbps. And then suddenly you can no longer stream films. I can then switch back to the cheaper provider straight away.

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I just think it’s a shame that Swisscom and Wingo don’t clearly communicate that mobile bandwidths fluctuate between 200 Mbps and 8 Mbps and are then prioritized during peak times depending on the subscription. And exactly when you need the bandwidth. Doesn’t that have anything to do with income or savings behavior?

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@philipp_BREM0_1

What are you talking about 200Mbits-8Mbits? Theoretically, it can be almost nothing even with an expensive Swisscom Abo of 1000Mbits. Precisely because the speed in the mobile network always fluctuates enormously. That’s obvious, isn’t it? A mobile network is a shared medium.

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With a 5G subscription of 30 francs per month, I don’t want to have bandwidth fluctuations between 200 and 8 Mbps and then notice that other Swisscom customers with prepaid cards have higher bandwidths at the same time.

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I thought that 5G was invented so that you could stream a film properly on the Internet? But that’s exactly what doesn’t work during peak times. This is a deceptive package. You pay for 5G, but just when you need it, the bandwidth drops so low that the film starts to stutter.

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The most expensive 5G-Wingo subscription is significantly cheaper. It is supposed to be cheaper because less support is provided and not because Swisscom prioritizes Wingo customers later in peak times.

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Please give it a rest now. This discussion leads nowhere. I don’t feel like writing the reasons here again. Then cancel the Wingo subscription and take a blue Mobile subscription.

By the way, cell phone reception always plays a crucial role. Even if the speed Wingo decreases, a change of position within the house can work wonders, e.g. moving to another room on a different side, placing your cell phone by the window, etc.

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Do you think it’s good that a subsidiary of Swisscom cannot clearly and clearly admit that the price difference is not only due to the difference in support, but also due to less bandwidth during peak times? I think it’s a shame when you don’t tell customers the truth.

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