Universal service: fixed network telephony and Internet for all
Swisscom has been responsible for providing a universal fixed network telephony and Internet service to Swiss households for 25 years. And you can continue to rely on us in the future because the Federal Council has once again awarded us the basic service mandate for Switzerland. Read on to find out more.
The federal government has an obligation to provide the entire country with basic telecommunication services (a ‘universal’ service), ensuring that all Swiss citizens have access to secure and affordable fixed network telephony and Internet. Swisscom has been responsible for basic service provision since 1998, although the federal government regularly puts the mandate out to tender and could therefore award it to other telecommunications providers. A survey found that only Swisscom is interested in providing these basic services. Swisscom will therefore also take over the mandate for the next licence period from 1 January 2024 to 31 December 2031.
New licence, new offering
Are there no ‘regular’ Internet subscriptions available in your location? Thanks to the new licence and our new basic service offering, you will still benefit from fast internet. Our offerings:
- Swisscom Line basic: cost-per-minute telephony subscription
- Swisscom Internet basic: Internet subscription with download speeds of 10 Mbit/s and upload speeds of 1 Mbit/s
- Swisscom Internet plus: new Internet subscription with download speeds of 80 Mbit/s and upload speeds of 8 Mbit/s
To sign up to these subscriptions, simply call the freephone number 0800 800 800.
Satellite or mobile for optimum reception
Remote locations that are not served by the Swisscom network can use fixed network telephony and the Internet via a satellite connection installed by us. In some regions, a mobile communications solution is a sensible alternative to a satellite connection. To provide this, we install an antenna outside in the place with the best reception. Customers then enjoy fast internet with the best possible data transfer rates.