Grundversorgung: Festnetztelefonie und Internet für alle

Universal service: fixed network telephony and Internet for all

Swisscom has been responsible for providing a universal fixed network telephony and Internet service to Swiss households for 25 years. And you can continue to rely on us in the future because the Federal Council has once again awarded us the basic service mandate for Switzerland. Read on to find out more.

The federal government has an obligation to provide the entire country with basic telecommunication services (a ‘universal’ service), ensuring that all Swiss citizens have access to secure and affordable fixed network telephony and Internet. Swisscom has been responsible for basic service provision since 1998, although the federal government regularly puts the mandate out to tender and could therefore award it to other telecommunications providers. A survey found that only Swisscom is interested in providing these basic services. Swisscom will therefore also take over the mandate for the next licence period from 1 January 2024 to 31 December 2031.

New licence, new offering

Are there no ‘regular’ Internet subscriptions available in your location? Thanks to the new licence and our new basic service offering, you will still benefit from fast internet. Our offerings:

  • Swisscom Line basic: cost-per-minute telephony subscription
  • Swisscom Internet basic: Internet subscription with download speeds of 10 Mbit/s and upload speeds of 1 Mbit/s
  • Swisscom Internet plus: new Internet subscription with download speeds of 80 Mbit/s and upload speeds of 8 Mbit/s

To sign up to these subscriptions, simply call the freephone number 0800 800 800.

Satellite or mobile for optimum reception

Remote locations that are not served by the Swisscom network can use fixed network telephony and the Internet via a satellite connection installed by us. In some regions, a mobile communications solution is a sensible alternative to a satellite connection. To provide this, we install an antenna outside in the place with the best reception. Customers then enjoy fast internet with the best possible data transfer rates.

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Illustration image of a woman with a laptop

Since every Anschluss ordered in the basic service offer usually represents a loss-making business for Swisscom, I find it very commendable that proactive information is still provided about the new basic service offers.

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Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

a month later

feel like we are paying too much for what is delivered! (TV fee for level 0, plus Swissvom taxe tv! The radio is completely sufficient for me…

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my dear Sami,

It’s not just about Swisscom, the Betrag is small, it’s about the annual tax to pay for radio-TV reception… The level, whatever, is bad! Arte bravo!

But we’re just talking about high costs here!

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Everything is possible… but everything is connected!

Serafe separate for TV and radio..

Can Swisscom offer TV without Serafe?

Serafe is too expensive!

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Hi @Tito

You’ve landed in the wrong place here. Serafe has nothing to do with Swisscom.

You can find further information about Serafe at the [Federal Office of Communications (BAKOM).](https://www.bakom.admin.ch/bakom/de/home/elektronische-medien/gabe-fur-radio-und- Fernsehen.html )

By the way: SRG also takes part in Arte productions:

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LG

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@Tito But you already know that you have to pay for Serafe yourself and that this is not paid via Swisscom TV subscription or internet subscription.

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Agus fágaimíd siúd mar atá sé

@Tito

Again! No, one has absolutely nothing to do with the other. Serafe are the fees that all private households in Switzerland have to pay since January 1, 2024, even if they don’t have a TV at home. This fee from Serafe is mandatory, just like you have to pay taxes. Any further discussion regarding Serafe here in the forum is unnecessary, as it has nothing to do with Swisscom or the actual topic here.

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Sure, that wasn’t even mentioned! it’s about the TV, which is “bad”! The news on the radio is enough, as is entertainment.

Sefa simply remains a heavy cost item (for what?)

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@Tito

If there are people living in the household who receive annual supplementary benefits (EL) for AHV and IV, no tax is owed. This applies to the entire household. However, those affected must send in their EL ruling or official confirmation. Further information can be found here: [https://www.beobachter.ch/gesellschaft/multimedia/das-sollten-sie-zur-gebuhr-wissen-16446](https://www.beobachter.ch/gesellschaft/multimedia/ what-you-should-know-about-the-fee-16446)

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Thanks, but I haven’t had a TV for 35 years, only a radio…

Thank God I do sports… ping-pong with MdA (movement des aînés Vaud Arena) and read books… so TV is my last sorrow!

Keep smiling… Swisscom is the best!

Serafe is a financial nuisance.. pourrait remplacé la 13e AvS 😇

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@TamaraA and @CorinaS, you put such a nice picture of the Monte Rosa Hut above - is there any information anywhere about what infrastructure Swisscom has there (and possibly also on other SAC -huts) contributed and/or operates? I didn’t find much on Google, but I would be very interested.

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Have you tried turning it off and on again?

5 months later

With the mandate to provide universal service, Swisscom (and our Federal Council!) promised every taxpayer free access (including to third-party providers) to the existing copper network. This has been and continues to be a major point of contention for many years. Swisscom has managed to force many smaller providers out of the market. As a next step, it wants to use our tried and tested copper network for itself and push all taxpayers (existing telephony and internet) away from this stable network on the grounds that it is too unstable and too expensive to maintain (power consumption). Many taxpayers don’t know what this really means. But some have written in various forums (“The current speed of the Internet is enough for me, I don’t need glass” or “after that it will only be more expensive not cheaper” etc.) With the new development contract for the new fiber optic network, the owners sign a contract in which you are obliged to open the door and gate for Swisscom (no third-party providers). That means; Every owner undertakes to grant a right of passage for pipes to third parties (neighbors) on their property and to pay all follow-up costs in the event of damage. I will fight it tooth and nail! Swisscom can come.

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