Thank you for your link which I already consulted before posting my message.

but my question is are there any exceptions which do not allow you to benefit from the blue benefit.

Because I have fixed internet access at home and a mobile subscription, but swisscom tells me that I am not eligible with the combination of the fixed internet subscription that I have at home

As I cannot find this answer in the blue benefit conditions on the swisscom website, I will ask the question again.

thank you for your response

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perfect, because I benefited from the blue benefit until April 2023 and despite my various calls to swisscom and the last one dated 01.12.2023 where the response from swisscom is that I no longer have the right to the blue benefit.

so if the swisscom moderator reads us, he should contact me directly

greetings

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Hello @Paulentut51,

To benefit from blue Benefit, it is necessary to have a blue Internet S, M or L subscription and a blue Mobile offer S, M or L. Other mobile plans can be combined, they are listed on the page of our website dedicated to this theme. It is also imperative that the different subscribers are part of the same household and therefore have the same postal address.

Special features apply for transitions from old benefits such as the inOne benefit to the blue Benefit. In this case, it is necessary to extend mobile contracts with the purchase of a device, for example.

The blue Benefit is managed only by the holder of the blue Internet subscription directly in their My Swisscom account. The holder of the Blue Internet can contact us so that we let’s inform him personally if he encounters difficulty registering your number.

Beautiful day

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10 days later

Of course, your inOne subscription is an old subscription: the blue benefit is reserved for new blue subscriptions.

See if it might be interesting to take the step from inOne to blue.

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Cordialement, Prelude

It would be nice to have a comparison of inOne and blue.

My current cost breakdown has several +20,- and -20,-. Not so intuitive to understand which ones would stay with blue and which ones would be removed by extending the subscription.

The temptation to receive a discount for 12 months is there, but is it a real saving?

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Thank you @Black Mamba for this clear answer and the link!

The only doubt I have left is regarding the personal benefit if I extend my subscription for another 2 years… it is clearly stated that this offer is not compatible with others.

Depending on the current benefits that would eventually be removed, I may end up paying more than I do now.

On the portal, unfortunately, it is not very clear to which the various advantages (discount of -20,-) apply and whether they would be removed in the event of renewal of the contract.

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@LuKa7482

The best, I think, is to prepare what you would like to have by following the link of @Black Mamba and to call the Hotline on 0800 800 800 with a pencil so that you can write down their comments and advice.

You should be able to note the current price you are paying. And ask how much you would pay for the same thing with a Blue subscription. Compare the discounts of the 2 systems.

Then compare quietly at home for 1-2 days and when you see more clearly, make your decision and place an order or… give up doing so.

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Cordialement, Prelude