@Stephan_76 With the app everything actually works as it should for me. @Chips the same problem was reported yesterday by two SU colleagues in the French-speaking forum, with the same error message in French. However, I don’t have this message for me. I assume that the moderators in the forum there will pass the whole thing on internally. If something is communicated there, I will pass it on here.

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Agus fágaimíd siúd mar atá sé


    @Chips wrote:

    Unfortunately, the error message also appears this way.


    I can’t say whether the Internet browser still has an influence, I have Firefox installed?

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      Hello @WalterB

      I’ve never had any problems with browsers on my PC or tablet. And when I come in via the app, everything works for me. Unfortunately, I’m stuck with 16.7.2 for iPad OS. 17 no longer exists.

      @ThomasS Do you have a contact person for the MySwisscom app on iOS? Can you possibly forward this? It’s not the end of the world but maybe they have an idea why this is happening.

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      WalterB wrote:


      @Chips wrote:

      Unfortunately, the error message also appears this way.


      I can’t say whether the Internet browser still has an influence, I have Firefox installed?


      In Kundencenter you have the opportunity to report the problem directly.

      Report a problem KC.jpg

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      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      5 days later
      5 days later