I do have the premium subscription… I have a second box upstairs, older, 4K UHD HDR with a Samsung 4K HUD TV and there I can view without problem in the correct image format…

And I have no problem with Netflix and prime video…

Hello @Favifof72,

Our [Swisscom Box 5](https://www.swisscom.ch/fr/clients-prives/produits/tv/details.html/swisscom-tv-box-5-11060154?stch=plp&ing=ptl-device-first&simplyDigital= true&journey=device-first&useCase=HARDWAREONLY) and subscription Disney+ Premium are actually necessary to be able to enjoy 4K content currently.

To summarize:

The Swisscom Box 5 supports Dolby ATMOS and Dolby Vision.
The TV-Box UHD, Swisscom Box and Swisscom Box 21 do not support Dolby ATMOS and until further notice not Dolby Vision.

Beautiful day

Ok but I don’t have any image and sound even when changing the application settings… from 4K HDR and Dolby Vision to HD… only films and series which are in HD can be viewed…

@Favifof72, according to your file, our support has advised you to subscribe to the Disney+ Standard subscription /bouquets-supplementaires/disneyplus.html) following this problem.

Our specialists are happy to remain at your disposal for further assistance .

Enjoy your food

What’s strange is that Netflix switches to Dolby Vision without problem and that prime video also goes without problem in 4K UHD HDR HLG as well as Sky Sport for certain football matches… so box 21 supports Dolby Vision… actually I changed my subscription following this advice, my subscription will change on November 29 to Full HD… to see at that time…

One more quick word, in the settings of box 21, there is Dynamic Dolby Vision as well as Dolby Vision! So I switched from Dolby Vision Dynamic to Dolby Vision but nothing new… Pffff… Good afternoon…

Also note that the Disney+ application from my LG smart TV works very well in Dolby Vision…

Thanks for following up…

@Favifof72 In the German-speaking forum it was reported that on the IP1800 (Box 21) there is a problem with Disney+ for Dolby Vision content and that this has been passed on to Disney, duration of the fault is unknown, so we are working on it.

Problem with Disney+ on Swisscom TV | Swisscom Community

Ah ok thank you, I suddenly feel less alone… Thank you in advance for informing me as soon as you have (good) news… 😉 have a good rest of the day…

Hoping that a solution will be quickly found for box 21 since my home cinema is connected to the box to enjoy 5.1 sound like for Netflix for example…. And since I’m switching to a standard Full HD subscription on 11/29, I’ll let you know if it works. And I will switch back to premium at the right time… I will stop bothering you with this problem for today, thank you for taking the time to take the information… Good evening… 😉

How do I benefit from the 3 months free Disney + please?

@Ramascheu58 Please see the link below, but the three-month promotion only works with Disney+ Standard with Ads.

[https://www.swisscom.ch/fr/clients-prives/tv/abbonement-tv/bouquets-supplementaires/disneyplus.mobile.html](https://www.swisscom.ch/fr/clients-prives/ tv/subscription-tv/bouquets-supplementaires/disneyplus.mobile.html)

Hello, surprise this morning, I can watch all the films and series on Disney +… only downside, all the content is in HD… while waiting for the 4K HDR and Dolby Vision problem to be resolved…