Blue TV app on Samsung

DDevau2 · Jul 22, 2023

Blue TV app on Samsung

Hello

The BlueTV app on Samsung TV doesn’t work: If I scan the QR code there with my iPhone and then log in to Swisscom, it says I should type in the code that the TV shows. But: Apart from the QR code, no numerical code is displayed to me. If I have the QR code decoded on the Internet, it only consists of a link which then opens the Swisscom login page on the iPhone. The QR-Cide does not send a numerical code in the link! Who else discovered that?

DomiP · Jul 25, 2023

Could possibly be an interesting topic for @RomanE and his team?

DDevau2 · Jul 25, 2023

This is what it all looks like:

DomiP · Jul 25, 2023

This effectively seems to be a mistake; Because the label Login Code: is displayed, but the code itself is not.

Have you checked the TV app for updates and reinstalled them if necessary?

DDevau2 · Jul 25, 2023

I reinstalled the app. “Update all automatically” is also active. Unfortunately it doesn’t bring any improvement.

And: If I select “Continue to keyboard” the screen freezes; the app can only be closed with “Exit”. The TV is a QE55QN95A.

DDevau2 · Jul 25, 2023

It is definitely the Blue TV app, which is on the Samsung app store, that is the problem.

I did the same thing in another room where there is an LG TV: it works great there. I can also connect to Blue TV using the QR code:

RetoSc · Jul 25, 2023

Devau2 After a certain amount of time (approx. 5 minutes) do you see the message that the code is no longer valid and needs to be renewed?

DDevau2 · Jul 25, 2023

Yes, this message comes after about 5 minutes. If I then click on create new code, the same image appears again with an empty code.

RetoSc · Jul 25, 2023

Have you already tried clearing the cache?
[https://www.wikihow.com/Clear-Cache-on-Samsung-TV#Using-2020-Models-and-Above](https://www.wikihow.com/Clear-Cache-on-Samsung- TV#Using-2020-Models-and-Above)

DDevau2 · Jul 25, 2023

Interesting, I didn’t know that. I first cleared the cache, with no improvement, then I cleared the cache AND the data and restarted the TV: And now comes the code!!

But: After successfully logging in, I receive the following red text. I don’t think that’s great because it can happen during tests. Can someone reset this for me from Swisscom Support?

DDevau2 · Jul 26, 2023

Meanwhile, the same red text still appears today, but with “try again in 0 days”

Yes, in ZERO days….! Something is definitely going wrong. I have now contacted Swisscom support and a fault report has been recorded!

SScheugreuvold26 · Jul 26, 2023

Probably in ZERO days, X hours and Y minutes. UI Moderate, certainly with potential for improvement. Either round up and show 1 day until the end or if < 1 day then indicate the remaining hours etc.

DomiP · Jul 28, 2023

The best thing I would do is call Swisscom directly and explain the situation. I meant that they would be able to reset these limits.

DDevau2 · Jul 28, 2023

I contacted support: They cannot reset it.
But it worked a day later. It’s true that when “0 days” are displayed, there are still hours and minutes in the background, not equal to 0, which are not displayed.
It’s an unpleasant programming error: It should continue to display “1 days” until it reads 00D00H0M:00S in the background! Topic can be closed.

StefanSch · Jul 28, 2023

This used to be possible, but only when it came to mobile devices (OTT - over the top).

However, since these adjustment stories contain a legal component (the specifications do not come from Swisscom), support cannot influence the meter.