Announcements interruption Anschluss

@mikofr

You are here in the “Customers helping customers” forum, i.e. we are customers like you and cannot fully answer the question.

I only receive reports like this every 2-3 years. If you want to know why it is broadcast so often and at prime time in your area, you must contact Swisscom support:

Tel. 0800 800 800

or

Private customers: Contact via hotline, chat, message | Swisscom

Hello @mikofr

There are various reasons why a Anschluss is interrupted.

1) Relocation of the cable, new bridge, etc.

2) Planned construction sites

3) Adjustment in the control center, possibly installing a damper, etc

4) Possibly installing an MCan, problems may have arisen during installation and will now be resolved in the second step.

5) were at the main time, perhaps the storage location is so located that this is only possible at that time, but only swisscom knows how.

As @hed said we can’t know the reason.

Only Swisscom knows that

Greetings Lorenz

@mikofr So I’ve never had an announced interruption between 8 p.m. and 9 p.m. in the almost 5 years that I’ve been at Swisscom, so that’s certainly not normal. I would also find the reasoning exciting.

I also recently had an announcement for an interruption - but it was never interrupted 🤷‍♂️

Interruption on February 16, 2023

Internet, TV and landline networks are affected

Good morning xxxxxx

In order to continue to offer you a stable and fast network in the future, we are improving the technical systems. To do this, we have to briefly interrupt the Anschluss at your address.

Details about the interruption

When

02/16/2023 at 02:00 a.m. to 02/16/2023 at **06:00 a.m. for 20 minutes

Where

Xxxxxstr. 8A 9999 Somewhere

What

Internet, TV and landline networks are affected

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Good to know: Please keep your router turned on at all times.

@mikofr

Swisscom definitely doesn’t do this “just for fun” and as already written, if you want to know why it happens so often in your area and why at prime time, then you have to contact Swisscom.

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@hed wrote:

@mikofr

….and why at prime time, then you have to contact Swisscom.

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Well, the world won’t end in the age of replay…

@POGO 1104

In my opinion, a TV interruption is never tragic, no matter when and for how long. But I know older people in particular who only watch live TV, despite the replay options, because that’s what they’ve been used to for decades.

@mikofr Work on the expansion works during the day, so there may be an interruption in the morning or afternoon. Maintenance, such as firmware upgrades of network elements or router upgrades, are carried out at night - unless there are business customers who have veto rights and with whom you then have to negotiate a date. These are primarily banks or hospitals that have system processing at night and then do not want any interruptions. Such work is pushed to the sidelines and, in this case, into prime time. Unfortunate, but it happens.

In your case it may be that March 7th. That’s why on March 20th. was pushed.

In 2020 we decided to proactively communicate all interruptions that could be >15 minutes. Shorter ones can also be found in the mySwisscom notifications. We want to be as transparent as possible here, even if we may provide too much information. And it’s not regular per customer.

You are also on a partner network that was not built by Swisscom. It may well be that something else is being done from the side. Especially now that P2P needs to be expanded everywhere. You are already on P2P, but the headquarters now also need to be converted.

Best regards

@mikofr

Your fear is unfounded, because the interruption will not change anything on your devices (Internet box, TV-Box, WLAN-Box, telephone,…) or your account.

For example, I switch off the TV-Box completely via the power strip after each use and also the router (Internet box) when I am away for a longer period of time. These interruptions have never had a negative impact on the speed, the phone or the TV.

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@Roger G wrote:

[…]

In 2020 we decided to proactively communicate all interruptions that could be >15 minutes. Shorter ones can also be found in the mySwisscom notifications. We want to be as transparent as possible here, even if we may provide too much information.

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Thank you at this point for the additional words. 👍

Using the SC app for this is even more so. But it has its quirks. A few years ago they converted the mobile antennas on the roof opposite my workplace. Of course there was an interruption, but we were notified by the pneumatic crane and not by the app. 😏

It may not be “your” department, but instead of more advertising, I would like to see a lot more proactive information from the app:

• Expansions and expansion plans for the perimeter of residence/work/desired location.
• Planned interruptions as discussed in this thread.
• Spontaneous disorders.
• Pending invoices.
• Mobile and landline.
• As a real notification and not something that requires me to open the app.
  *…

I refrain from making sharp comments about the usability and user experience of the app, otherwise I would undermine this thread. I hope you can pass this feedback on internally to the right place.😇

Thanks again for the valuable information straight from the source. Again, gladly and more and more. Proactive or reactive doesn’t matter in this case…!? 😁

Äs Greetings

Android

👽

I just received an announcement of an interruption:

Tuesday April 11th, 8:00 a.m. - 4:00 p.m., for 120 minutes.

Firstly, I find that very long, secondly, very unspecific (“just sometime that day”) and thirdly, absolutely without justification. Until now, interruptions have always occurred at night. Does anyone know a way to find out more details about the reason for the interruption?

@fewi18

Such time windows can be smaller or larger, depending on work on the network or construction work.

Information could perhaps be provided by @Roger G, but it is not always here in the community.

Take a look at the link below to see if you can use the Internet with your cell phone as a hotspot.

[https://www.swisscom.ch/de/privatkunden/hilfe/internet/internet-und-leitungsproblems.html](https://www.swisscom.ch/de/privatkunden/hilfe/internet/internet-und- connection problems.html)

Or

[https://community.swisscom.ch/t5/Internet-Wissensbox/Internet-Ausfall-Mit-dem-Smartphone-aufs-Heimnetzwerk/ta-p/608224](https://community.swisscom.ch/t5/ Internet knowledge box/Internet failure with your smartphone on your home network/ta-p/608224)

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@fewi18 wrote:

I just received an announcement of an interruption:

[…]

I find that, firstly, very long, secondly, very unspecific (“just sometime that day”) and thirdly, absolutely without justification. Until now, interruptions have always occurred at night. Does anyone know a way to find out more details about the reason for the interruption?

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Have you read the article above by @Roger G? ? So these are mostly infrastructure expansions. Digging, splicing, replacing, upgrading,… just things that, from an economic point of view, cannot be done at night.

-Andiroid

👽

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@hed wrote:

@POGO 1104

In my opinion, a TV interruption is never tragic, no matter when and for how long. But I know older people in particular who only watch live TV, despite the replay options, because that’s what they’ve been used to for decades.

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That can be true, but I almost always watch Replay because I have to sit through less advertising - despite my young age of 75 😉

Kind regards

Gian

Hello @fewi18

If new cables need to be fed, it will take time.

As a rule, a cable has to be fed at two ends.

Be it copper or glass.

And the cables have more than 1 fiber in them per cable.

The more fiber that needs to be fed, the longer the interruption lasts.

And if you don’t want to be interrupted, there is still the option of connecting a cell phone or mobile stick to the router.

Greetings Lorenz