I can no longer access router settings

Cernere · Jan 19, 2023

I can no longer access router settings

Good morning.

I can no longer enter the settings of my Swisscom router. Before I could do it via Home app on iPhone. Also impossible online or on computer with the IP address of the router. Unable to save or restore configuration. Do you have any suggestion? Thanks

Prelude · Jan 19, 2023

Good morning,

Already try turning off the router with the physical button on the back then wait 20-30 seconds and turn it back on and come and tell us if you were able to enter the router again afterwards.

Cernere · Jan 19, 2023

Good morning. Yes I have already done this but no effect.

Gaeilgeoir · Jan 19, 2023

@Cernere You have already reset the box with a paperclip in the small reset hole. If not, you should reset it.

Cernere · Jan 19, 2023

THANKS. After trying on iPhone (impossible on my MAC) I finally managed to log into the modem after clearing the Safari history on iPhone. Keep the reset solution in reserve. THANKS

Gaeilgeoir · Jan 19, 2023

@Cernere Yes, sometimes clearing history and cache is useful, you should only reset the router if nothing else is possible, it’s good that it works at new.👍