I have an older IB Plus and would like to switch to the IB 4.
As a long-time customer, I get the box for free.
In the order I should specify a date for the changeover - what kind of change?
Is this necessary since I have already connected the IB Plus?
The new IB 4 should be recognized and configured automatically whenever I connect it. Who has an explanatory answer to my request?
Thanks in advance for the answers.
Do you have a fiber optic connection? Because the IB4 only works for fiber optic connections.
Regarding the switchover date:
Funny, I don’t know that. Normally just replace the box and re-register using www.swisscom.ch/start
….keep on rockin' 🤘🏼🤘🏼🤘🏼
This definitely means switching from 1 GBit/s to 10 GBit/s - Anschluss. You simply get a new cable with the IB4 and you’re done. The IB4 no longer needs a fiber optic module for the 10 GBit/s - Anschluss, as the IBplus still has for the Anschluss, for example. And the switchover causes an interruption and as soon as the switchover has taken place, the old router with the 1 Gbit/s - Anschluss must no longer be connected, otherwise it will cause interference. So please stick to the information you receive from Swisscom. The easiest way to pay attention to communication is in the app or in the Kundencenter.
@User62 wrote:
Sali Zämme, I have a stupid question, I also received an IB 4, do I also have to change the fiber optic cable when I switch (from IB plus to fiber optic)? Greetings and thanks for the support
It is always better to use the latest included material.
Good morning @User62
Pretty sure yes. I suspect that the fiber optic cable on the IB Plus has a blue plug. The IB 4, on the other hand, has a red plug. This is a clear sign that the cable needs to be replaced. If the plug is already red, you can try it without replacing it.
Another piece of advice, I had a QR code on the IB 4. On the changeover day, when you have received the SMS, scan it with a device that has mobile internet and you will be guided through the changeover step by step.
Sali Stefan_76
Thank you very much for the detailed information! Nothing can go wrong now.
Greetings and thanks user62
@Stephan_76 wrote:
Good morning @User62
Pretty sure yes. I suspect that the fiber optic cable on the IB Plus has a blue plug. The IB 4, on the other hand, has a red plug. This is a clear sign that the cable needs to be replaced. If the plug is already red, you can try it without replacing it.
Another piece of advice, I had a QR code on the IB 4. On the changeover day, when you have received the SMS, scan it with a device that has mobile internet and you will be guided through the changeover step by step.
Hello @Herby
These are 2 technical components:
- The previous owner had a BX line at the new location:
- If you are moving, then unfortunately your router has to be connected to the BX system first. System notices that you are there.
The order is then completed in the system.
Only when the order has been completed can the speed order be started. And it triggers a switching order in the system, where a technician goes to the headquarters. And swap the BX fiber for an XGSPON fiber.
You can then switch the green/blue cable with module back to the green/red cable and plug it directly into the router.
I’ve been annoyed by that too, unfortunately that’s how it is. The mills grind slowly.
There may be an adjustment in the system at some point.
Greetings Lorenz
Thanks Lorenz for the correction.
Then I realized it too.
The relocation date has been postponed “because the internet isn’t running yet”.
Telephone calls with Swisscom.
I have had 3 fiber optic kits at home since then. One used for a week and two still packed.
I hope that this article will be fruitful and that such idleness in the “system” will be recognized or adjusted and will lead directly to the goal in such a case.
Greetings Jüre
#user63
