@ryma

WLAN problems are very complex and often require a lot of effort to resolve.

But yes, replacing the box is of course also an option to then confirm or rule out this as the cause of the error.

@ryma

If you have to buy a Internet-Box 3 expensively, you can also look at Ricardo.

https://www.ricardo.ch/de/s/internet-box%203/

Hello @ryma

0800 800 800

Greetings Lorenz

Lori-77

@ryma

Or you can buy the Internet-Box 3 directly.

[https://www.swisscom.ch/de/privatkunden/produkte/internetrouter/details.html/internet-box-3-ip-11039000?stch=plp&ing=ptl-device-first&simplyDigital=true&journey=device-first&contractDuration=24&useCase =ROUTERRETENTION&payOption=ONE_TIME ](https://www.swisscom.ch/de/privatkunden/produkte/internetrouter/details.html/internet-box-3-ip-11039000?stch=plp&ing=ptl-device-first&simplyDigital=true&journey=device-first&contractDuration= 24&useCase=ROUTERRETENTION&payOption=ONE_TIME)

When I see the IB values, everything is fine. Could it be that the iPad is defective?

And forget all the nonsense about manual settings in the router. Just leave everything on automatic. The router also checks regularly whether it should change the band. You’re doing more damage than good.

I would see if you have another device (smartphone, laptop) to test whether the same problem occurs.

One more thing comes to mind. Didn’t you happen to reduce the transmission power in the WLAN settings? Then it wouldn’t be surprising if the distance decreased significantly.

@ryma

Can you please also post a screenshot of the debug information from the 2.4 GHZ band here.

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@ryma wrote:

Does anyone have a phone number where I can contact support or request a box? All I see on the Swisscom website is confusion.

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@ryma

Tel. 0800 800 800

or

Private customers: Contact via hotline, chat, message | Swisscom

If the router is defective and has a warranty, then you don’t have to pay for it. The 2.4 band really doesn’t look good.

Call the hotline and in this case have the router replaced.

@ryma

I don’t assume you still have warranty on the IB2. But with a bit of luck you can get an IB3 at a reduced price in the Swisscom shop.

You can also cancel the Anschluss and then order it again, then you will get an IB3 for free 🙂

@5018

Why is there 2× 0 in the diag for the transmission power of the IB2 of @ryma?

I can’t tell you that. Remote diagnosis is always difficult. But at the height of IB2 there were almost a million of them online. Sometimes things break.

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@ryma wrote:

I’m not writing anymore because I have to think about returning to UPC. Everything is still installed in the basement. I never had any shit there. So I should still pay for a new router if the current one is defective? Not with me.

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As I said, Ricardo offers the Internet-Box 3 at reasonable prices.

https://www.ricardo.ch/de/s/swisscom%20internet-box%203/

N.B. what does support say on 0800 800 800?

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@5018 wrote:

And forget all the nonsense about manual settings in the router. Just leave everything on automatic. The router also checks regularly whether it should change the band. You’re doing more damage than good.

There’s nothing you can do to ruin it, and since the router can’t determine the situation at the receiving location but only at its own location, it could be on a suboptimal channel. It’s one click back to automatic if you want.