ryma

Do you already have the WiFi set to “individual” on the internet box? If not, try it.

In any case, the iPad should also work with the current version.

Let’s hope this error doesn’t exist.

[https://community.swisscom.ch/t5/Internet-Wissensbox/Defektes-5GHz-WLAN-bei-Internet-Box-2-erkennen/ta-p/564598](https://community.swisscom.ch/ t5/Internet-Knowledge-Box/Detecting-defective-5GHz-WLAN-on-Internet-Box-2/ta-p/564598)

@ryma

What does it look like if you check it at the link below?

[https://community.swisscom.ch/t5/Internet-Wissensbox/Defektes-5GHz-WLAN-bei-Internet-Box-2-erkennen/ta-p/564598](https://community.swisscom.ch/ t5/Internet-Knowledge-Box/Detecting-defective-5GHz-WLAN-on-Internet-Box-2/ta-p/564598)

@ryma

What firmware is on the IB2?

The following experiment would be ideal for isolating the error:

- Tests on your IB2 with another WLAN device (smartphone, laptop)

- Tests with your iPad on a different WLAN

This way you could narrow down whether the problem is with the IB2 or the iPad.

Can you arrange something like that?

Has anyone in the neighborhood installed a new WiFi or changed the channel?

I would try changing the channel manually. You should also be able to do a scan to see which channel is the most suitable, but this is not always precise since the measurement location is the router itself. Otherwise try it out.

@ryma

WLAN problems are very complex and often require a lot of effort to resolve.

But yes, replacing the box is of course also an option to then confirm or rule out this as the cause of the error.

@ryma

If you have to buy a Internet-Box 3 expensively, you can also look at Ricardo.

https://www.ricardo.ch/de/s/internet-box%203/

Lori-77

@ryma

Or you can buy the Internet-Box 3 directly.

[https://www.swisscom.ch/de/privatkunden/produkte/internetrouter/details.html/internet-box-3-ip-11039000?stch=plp&ing=ptl-device-first&simplyDigital=true&journey=device-first&contractDuration=24&useCase =ROUTERRETENTION&payOption=ONE_TIME ](https://www.swisscom.ch/de/privatkunden/produkte/internetrouter/details.html/internet-box-3-ip-11039000?stch=plp&ing=ptl-device-first&simplyDigital=true&journey=device-first&contractDuration= 24&useCase=ROUTERRETENTION&payOption=ONE_TIME)

When I see the IB values, everything is fine. Could it be that the iPad is defective?

And forget all the nonsense about manual settings in the router. Just leave everything on automatic. The router also checks regularly whether it should change the band. You’re doing more damage than good.

I would see if you have another device (smartphone, laptop) to test whether the same problem occurs.

One more thing comes to mind. Didn’t you happen to reduce the transmission power in the WLAN settings? Then it wouldn’t be surprising if the distance decreased significantly.

@ryma

Can you please also post a screenshot of the debug information from the 2.4 GHZ band here.

ryma

Strange that your box says transmission power 2× 0, it looks like this to me, but it is an IB3:

The IB2 may be defective.

Have you already done a factory reset (keyword paper clip)?

Is the IB2 on the current firmware version?

Firmware update Swisscom devices | Swisscom

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@ryma wrote:

Does anyone have a phone number where I can contact support or request a box? All I see on the Swisscom website is confusion.

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@ryma

Tel. 0800 800 800

or

Private customers: Contact via hotline, chat, message | Swisscom