@Charleston

Simply “killing” a paid package that has already been purchased with a new benefit package and thus declaring it invalid is actually not possible.

In my opinion this is a clear concept or program error.

Until Swisscom realizes this, you could, as a workaround, simply purchase the additional data you need from outside Swisscom.

If you have a dual SIM cell phone, for example, simply add a prepaid from myMucho as a second SIM (also uses the Swisscom network) and, if necessary, activate the DUONANO package for CHF 4.90/month.

This would mean that you would not only get the 500 MB of extra data you want, but also 75 minutes of free telephony, which cannot be deleted by Swisscom.

P.S.: By the way, dual SIM is always a good thing and you should definitely take it into account every time you buy a new cell phone.

@Charleston

All right, just an addition on the topic of dual SIM in case others come across this thread:

In dual SIM operation, you don’t have to worry about stability at all, because the only question is whether the cell phone even offers it.

If so, it runs absolutely smoothly with a few additional settings.

It is also the perfect solution for stays abroad, because if one of the two SIMs is also eSIM capable, you can buy very cheap local data packages for the country or region in question directly online on the Internet.

Dear @Charleston

We apologize for the circumstances described due to the prioritization of the different packages. As already mentioned, the blue benefit is currently being prioritized. Once the blue benefit is renewed, this credit will be used first and the purchased package will be put on hold. When purchasing packages, the package purchased first will always be prioritized. However, the Home Benefit is not technically built to the same level, which unfortunately means that the logic of the previously purchased package does not apply. We will be happy to check the current prioritization and make changes if necessary to prevent further inconveniences.

Best regards

Simone Rohrer

Dear @Charleston

Such information is always valuable to us and we will certainly check it internally and adapt it as soon as possible.

Best regards

Simone Rohrer

@SimoneR are you an MA at SC? If so, it would be practical if the moderators gave you an SC badge if necessary 🙂

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@DomiP wrote:

@SimoneR are you an MA at SC? If so, it would be practical if the moderators gave you an SC badge if necessary 🙂

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Thanks for your feedback, as you can see, we’ve been able to sort this out in the meantime 😉

I have a similar problem.
I don’t have any foreign data volume. That’s why I buy one package, e.g. 3GB for EU.
Now when I leave I check this and buy a new data package BEFORE the package expires. Now the new data package is used first and the “old” package then expires at some point.
Why isn’t the remaining volume of the old package used up first before the new one is used?

@Chr.S That doesn’t correspond to my experience, from time to time I need the World 1 data package for trips outside the EU/EFTA/CH and then I noticed that only the rest of an existing package had been used up . Incidentally, it is also the case that when the old one is used up, the same package will be charged again unless you actively intervene, so I have decided not to book a new data package in advance. Maybe the old one will be enough (that happened to me before 😀).

@Chr.S see also my reply to the same post here.

Solved: Data packages: Volume usage for different packages… | Swisscom Community​

It should perhaps be added that if you have data packages from different zones (EU, World 1, World 2), this is of course not possible, they are not offset against each other.

yes, that is clear. I’m explicitly talking about the 3GB EU data package. And then the new one is ALWAYS nibbled on first. That was the case when the packages were only valid for 30 days, so it was even more annoying.