YouTube app - Playback stops after fast forwarding/rewinding

Did you just restart the TV-Box or do a factory reset (keyword paper clip)?

If the factory reset doesn’t help, your only option is to contact support:

Tel. 0800 800 800

or

https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html

@Stefan3

Thanks for the contribution and message.

In fact, I was able to detect your problem on all three UHD-TV-Box types (IP1400, IP1800 and IP 2000).

To be more precise:

After rewinding and pressing the play button, only the still image appears there.

This point is also not saved, so that you could have continued watching at the fast-forwarded point after leaving the video.

The YouTube app is therefore only of limited use, i.e. only if you don’t have to fast forward anything.

@ThomasS can you take a look at the problem? There may already be a YouTube update.

Hello everyone

Issue is known and the error is being processed or we are waiting for a fix 😉

LG

Restarting the box doesn’t help. Forward/backward works, but after that there is only a still image. The video just stays there. So YouTube no longer makes sense with Swisscom TV.

@Thivekip49 @Stefan3 Of course it makes no sense, but as @UrsSch wrote, the error is known and will be fixed soon.

Until then, start YouTube and the video on a mobile device, transfer it to the TV box, and then you can also use the YouTube app on the mobile device to fast forward or place it where you want to watch the video.

@SC-Fan So for me from the iPad or iPhone it works as I described.

@SC-Fan

Connect the laptop to the TV screen or computer monitor via HDMI cable, watch YouTube and it’s good as a bridge until the problem is solved.

I would now like to put my original post into perspective as follows:

In my case it’s an Android phone…

So, on my iPhone 13, fast forwarding with the YouTube app definitely doesn’t work if connected to the Swisscom TV Box. Also only still images…

@Weimaupu27 @SC-Fan

Just tried again on a different TV box. At least it works for me there too.

The procedure again:

• Start YouTube app on mobile device.
• Select and start film
• Connect to the TV Box.
• Youtube starts on TV Box, then the film starts
• When the selected film starts on the TV, the red dot of the progress bar on the mobile device can be moved to the position where you want to watch (forward).
• The film continues exactly there on the TV or TV-Box.

Ok, it works if you never pause (via the play button in the mobile app). Pressed once and there are only still images when fast forwarding in the current video.

Until there is a fix, I’ll just use alternative playback devices with YouTube on them (e.g. XBox)…

@UrsSch

Thank you very much for the information. I boot the TV-Box at least once a day anyway, because it is consistently disconnected from the power when not in use (and not just since the energy discussion).

Hello @hed

The fix also comes to the TV box without a manual boot, but that can take up to 24 hours 😉
That’s why I mentioned the manual reboot this afternoon.

LG

…well at least for me it’s already working perfectly again after the reboot (14:13); Thank you!

It’ll be nice if it works again.
I’m just wondering how. why such a bug is introduced untested…

@Thivekip49

Because Google and YT are making changes on their systems.

And YT certainly doesn’t test all the devices there are in the world…
The error was not rolled out by Swisscom 😉

Is there information anywhere on the Swisscom TV Box about the versions and latest updates (at least the date) of the apps and the system? I can’t find it anywhere…