Simply Digital: Chat busy?

    • Are you actually allowed to officially call the hotline if you have switched to Simply Digital and then see this:

    roman70_0-1658298701250.png

    Although I don’t know why a chatbot is busy. Surely it should have enough capacity? But I also assume that the hotline is then really busy (I haven’t tried it).

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    • Stauldoteiy82 likes that.

    • @Stauldoteiy82

      You will then be asked to report the concern online to the hotline. If you make repeated direct calls to the hotline, Swisscom will cancel Simply Digital. Certainly nothing has to be returned retroactively.

      @roman70

      The message from the chatbot appears automatically when the chat is busy, so it makes sense to try again in a few minutes instead of being annoyed and waiting for a long time. Still important. Whether chat or hotline makes no difference anyway! Simply Digital means you always have to chat with the digital assistant Sam first. Only if they can no longer help can you call or write to the chat.

    Has it already been communicated what the consequences will be if the hotline or shop is contacted directly despite Simply Digital?

    Will the discount be canceled this month, will the subscription be excluded from Simply Digital in the future, or will the benefits have to be returned retroactively?

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    @Stauldoteiy82

    You will then be asked to report the concern online to the hotline. If you make repeated direct calls to the hotline, Swisscom will cancel Simply Digital. Certainly nothing has to be returned retroactively.

    @roman70

    The message from the chatbot appears automatically when the chat is busy, so it makes sense to try again in a few minutes instead of being annoyed and waiting for a long time. Still important. Whether chat or hotline makes no difference anyway! Simply Digital means you always have to chat with the digital assistant Sam first. Only if they can no longer help can you call or write to the chat.

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    Well, because the bot wasn’t accessible at the bottom right like usual, I assumed it wasn’t available.

    I didn’t have to call immediately, I just saw that chat wasn’t available when I was on the site. I’m interested in what it’s like when I need support.

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    7 days later

    Hello @roman70, Simply Digital actually means that in the future you will always report your concerns first via the MySwisscom app or via swisscom.ch. In Kundencenter you can do a lot of things yourself today. In other words, the Swisscom shop or the hotline is no longer the first point of contact if you have any questions. Kind regards, Raphael

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      3 years later

      RaphaelG

      Simply Digital has had a fault for several months

      When the digital assistant doesn’t know what to do, no callbacks have been possible for several months.

      Where can this fault be reported?

      The following message appears

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