Playback errors in the recordings - small flash sign!

hed · May 29, 2022

@Anonymous

Then activate Sam (Simply Digital option), save 10 francs per month and reach your goal even faster.

Spawn · Jun 1, 2022

But the best thing about Swisscom is when they call you and you’re busy (it can happen, the average consumer works from time to time), then they simply close your fault report, awesome!!

hed · Jun 1, 2022

@Spawn

I had different experiences there.

I was busy on the first call back and absent on the second call back. In both cases, support left a message on Combox and later called back until they reached me.

Spawn · Jun 1, 2022

Wonderful, that’s good for you. They promised to call me back yesterday, but nothing happened. And same thing today, I’m curious if they’ll call. I’ve also experienced positive things, that’s true, but there’s a can of worms here. Above all, just closing faults like that doesn’t work at all, sorry.

Spawn · Jun 1, 2022

I have to correct myself, they got in touch today and my problem is now level 3. Let’s see. Now I’m in good spirits again, let’s wait and see, maybe they can do it🙏.

LLC76 · Jun 11, 2022

I hope that too! I have exactly the same problem🤮.

Have you heard anything yet?

Greetings

Spawn · Jun 12, 2022

Yes, they don’t know yet, problem unresolved as of now.

Let’s hope they can solve it soon. There is enough competition😉.

Greetings

Jacky · Jun 13, 2022

The same problem for me too. Concerns the recordings from the beginning of May and only those from “Sky Cinema”.

Luckily these recordings are still playing on “NOW”. 😉

Jacky · Jun 13, 2022

I have now tested every recording from “Sky Cinema” that is 1 month or older.
Everyone gets this error!

Swisscom seems to have a major problem here.

I’ll also call the hotline tomorrow.
Let’s see what their answer is.

hed · Jun 13, 2022

@Jacky

The hotline is the only right point of contact in your case, because we here in the “Customers Help Customers” forum do not have access to Swisscom’s systems. Support can be reached as follows:

Tel 0800 800 800

or

https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html

BenjaminS · Jun 14, 2022

@Spawn

Hello everyone

On April 1, 2022, blue Prime was replaced by Sky Cinema.
A transmitter configuration had to be imported,
which ensures that the content to be saved is preserved.

Normally saved movie data will be saved after 2 weeks
moved from short-term storage to long-term storage.

Due to misconduct that remained undetected for a long time,
These film dates were not moved correctly and have not been there since
available.

Unfortunately, the affected recordings can no longer be played.

The error was fixed on June 2nd, 2022 and all recordings from then on
times are now saved correctly.

We would like to apologize for any inconvenience caused
excuse.

Best regards
Benjamin

Spawn · Jun 14, 2022

Hello, that would be great if it was “fixed” now. So I can be confident that all SkyCinema recordings can be played again from June 2, 2022?

What about any credit for these 2 months (circumstances, hassles, etc.)? That would be something, I just had problems and apparently I wasn’t alone. New customers also constantly receive discounts.

Thanks for solving the problem.

Greeting

Spawn