@Gaeilgeoir wrote:
@ThomasS With the TV L, the recording memory increases to 2000 hours, which is commendable. Am I correct in assuming that the archive storage will remain at the current 500 hours without any additional charge or will something change?
Good question, because what good are 2000 hours if you have them deleted again in 2 years?
@roku73 Yep, I personally don’t record much and archive even less, but the reduction in archive storage has caused some dissatisfaction. It would be a good opportunity to straighten things out a bit.
Agus fágaimíd siúd mar atá sé
Blue TV L 2000 hours of recordings instead of 1200… at the same price (sorry 5Rp cheaper), still… until the replay surcharge comes, which I actually expected today, or have I overlooked something?
This reminds me of the goodie with the lead and follow-up times that no longer count as part of the recording time, to which the switch was made shortly afterwards to simply delete recordings older than 2 years.
But yes, complaining at a high level.
with that in mind, good night
cabonesha
Thanks for the information.
According to information on the SC homepage, 320 channels will be in the L subscription. So the channels that will be on it are known. I can’t quite understand why SC makes such big secrets about facts. The same at 1080p for the SRG channels. Either you are not technically capable, too expensive, no market.
Clear communication would save a lot of discussions.
@TiN2 wrote:
How should the statement “used regularly in the last 6 months” be understood?
It is also quite possible that the channels are popular, but only for certain programs, for example, which may only be broadcast in the summer.
This is possibly correct, so in this case there would be no regular use in the last 6 months.
@roku73 wrote:
How are Swisscom’s channels actually paid, based on the number of viewers/subscriptions?
I can’t give you any information about that.
@Gaeilgeoir wrote:
Am I correct in assuming that the archive storage will remain at the current 500 hours without any additional charge or will something change?
Yes, you see that correctly. It is listed accordingly here on the right-hand side under the TV options.
@Stifu_77 wrote:
According to information on the SC homepage, 320 channels will be on the L subscription. So the channels that will be on it are known. I can’t quite understand why SC makes such big secrets about facts. The same at 1080p for the SRG channels. Either you are not technically capable, too expensive, no market.
Clear communication would save a lot of discussions.
Yesterday was the press conference announcing blue. The contents of the homepage will all be updated on May 23rd. adapted to the new subscriptions. This also includes the channel list.
Regarding 1080p at SRF, there is a) already a separate topic: -bessere/td-p/670179) where this is discussed and b) of course we would say more if we could say more. But as long as that’s not the case, there’s nothing more to say. We inform you when we have something to communicate.
Liebe Grüsse / Salut et à bientôt / Ciao e a presto / Cheers, see you soon!
ThomasS
@Klothilde wrote:
Will digital assistance support only be available via app or also in Swisscom Kundencenter via PC/browser?
Hello @Klothilde
Yes, the digital assistance, Sam, will also answer your questions on Kundencenter/My Swisscom Web and on swisscom.ch. If you use Sam in My Swisscom App, everything is a little easier because you can access your chat histories there.
@ThomasS wrote:
@theCaptain wrote:
Where can you find the numerous footnotes of the new tariff overview?
[https://www.swisscom.ch/dam/assets/b2c/campaigns/blue-lp/tarifuebersicht\_bluede.pdf](https://www.swisscom.ch/dam/assets/b2c/campaigns/ blue-lp/tarifuebersicht_bluede.pdf)
And how can a subscription that is not yet available be a “bestseller”…?
- I forwarded this internally, thanks for pointing out that this is missing.
- This comes about through the automatic change of certain subscriptions. For example, if InOne Telefonie M has been a bestseller so far and is simply called something different, then blue Telefonie M is also a bestseller.
This via the link Overview of the new blue subscriptions
PDF shown is not complete.
A whole multilingual PDF with the new subscription overview is on the page “Questions and answers” -> “Frequently asked questions” -> “How do existing Swisscom subscriptions change with blue?” to find.
in this PDF(opens a new window)
@ThomasS wrote:
@Gaeilgeoir wrote:
Am I correct in assuming that the archive storage will remain at the current 500 hours without any additional charge or will something change?
Yes, you see that correctly. It is listed accordingly here on the right-hand side under the TV options.
@ThomasS Will there at least be an option in the future to subscribe to several +500h archive packages? Otherwise the 2000 hours will bring you next to nothing.
@ThomasS Are there actually any subscription changes in InOne KMU mobile? Or is that planned for later?
Agus fágaimíd siúd mar atá sé
Not currently. I can’t say what the future will bring.
@Gaeilgeoir wrote:
@ThomasS Are there actually subscription changes in InOne KMU mobile? Or is that planned for later?
As of today, the changes apply to the private customer portfolio.
Liebe Grüsse / Salut et à bientôt / Ciao e a presto / Cheers, see you soon!
ThomasS
Swisscom is still feverishly searching for brilliant ideas to get the frequent technical problems under control. The people at Swisscom could possibly help, as they have now reduced the price of some of them by 10 centimes per month as part of the new subscriptions. (e.g. from Fr. 80.- to Fr. 79.90) 😉
Regarding premium channels:
- All customers who have used the premium channels regularly in the last 6 months will continue to keep the premium channels.
- New customers and customers who have not previously used the channels regularly can subscribe to the channels using the Top Deutsch+, Top Français+ or Top Italiano+ option (CHF 9.-).
Sorry, but I ask you to reconsider this approach!
We’ve been new TV customers since March and if Swisscom has double standards, then we won’t stay that way for too long. When the contract was signed in January, the premium channels were an essential part of TV L. Channels can change occasionally, but here we are talking about the loss of a complete package!
We have Internet L and TV L, if we are now migrated to the new subscriptions, then I will only have disadvantages and no advantages! Going from 1200h to 2000h of recording doesn’t help us, but the loss of good channels is a big disadvantage!
I feel extremely ripped off right now…
Furthermore, nothing about this 2 class society is mentioned in this tweet:
https://mobile.twitter.com/Tux0ne/status/1521484685720891394
However. Keep existing customers + packages free for now!
I think Swisscom would be shooting itself in the foot and triggering a huge shitstorm if it simply switches off or imposes a surcharge on all those who have had these premium channels up to now (including customers who perhaps don’t use the premium channels regularly). of CHF 9.- required.
Especially in connection with Apple TV, you quickly end up with another provider when it comes to TV offers.
The fact that the channel list is only available on May 23rd. is switched on is OK. That’s barely a month.
For SRG in 1080p we are talking about a year. It may be that it is not yet definitive as of today.
In my opinion, communication is needed as to whether this is an issue for SC or not. 3 Plus and Co. was launched within a month, at the same time as UPC and Co. It obviously went there.
Hello @Nemeswiss,
I can understand your current thoughts well.
Customers who have been with us for less than 6 months are also taken into account when assessing regular use and are not left out.
I still forwarded your feedback internally as feedback.
Best regards,
Raphael
@Stifu_77 wrote:
For SRG in 1080p we are talking about a year. It may be that it is not yet definitive as of today.
In my opinion, communication is needed as to whether this is an issue for SC or not. 3 Plus and Co. was launched within a month, at the same time as UPC and Co. It obviously went there.
I like to quote myself on this:
Regarding 1080p at SRF there is a) already a [separate topic](https://community.swisscom.ch/t5/Sender-contente/SRF-sendet-ab-Juni-in-1080p-Wann-schaltung-Swisscom- die-bessere/td-p/670179) where this is discussed and b) of course we would say more if we could say more. But as long as that’s not the case, there’s nothing more to say. We inform you when we have something to communicate.
Liebe Grüsse / Salut et à bientôt / Ciao e a presto / Cheers, see you soon!
ThomasS
@Stifu_77 wrote:
I still have the box with the fabric top and integrated speakerphone. Do I have a disadvantage compared to the Box21?
I don’t know of any. If the box runs stable I wouldn’t switch to the 21.
@RaphaelG wrote:
Hello @Nemeswiss,
I can understand your current thoughts well.
Customers who have been with us for less than 6 months are also taken into account when assessing regular use and are not left out.
I still forwarded your feedback internally as feedback.
Kind regards,
Raphael
@RaphaelG Why not simply allow the Blue TV L to choose between more storage or the premium channels? If you want both, there is an additional charge of CHF 9.00, then everyone could understand that.
But I think Swisscom already knows for sure that very few people will use up the 2000h, and that additional income can be generated in this way (+9.-/month if you still want the premium channels). Of course Swisscom has to earn (more) money in the end, but whether this will succeed in this way remains to be seen.
