@roman70

It works as you wrote, you get a call. But after pressing 1 nothing more, the same thing when calling back. Seem to be completely overloaded today.

Hello everyone

I wanted to activate the Simply Digital discount for my products. But I haven’t done it yet because I can’t activate the Simply Digital discount for 2 of the 5 products. In other words, the button is light gray. Has anyone here had the same problem and if so, how did they solve it?

I activated this Simply Digital. Then I wrote something, after a short while I was forwarded to an employee and it took about 30 minutes. The bottom line of the whole thing was that in the end I had to call the Priorité hotline. Why not call right away. The request was dealt with satisfactorily.

And happy with Yallo Cable and TV?

Maybe it doesn’t belong here, but I’ve already looked at the offers. Since I work from home every day, I rely on reliable management and performance.

@acaillet

Simply Digital can only be activated for Internet Anschluss and mobile. All other services depend on this, i.e. you can get a maximum discount of CHF 20.

@Thommy

Swisscom obviously assumes that the majority of inquiries will be solved by the chat bot, thus reducing the load on the hotline.

Yes very. Sorting the channels is a little more tedious (a matter of habit). But you get an Android box for free with it, but there is also an app on Apple TV - easier to use there than blue TV. As a free addition to the internet for 39.- there is nothing to complain about. Internet is actually the same as it used to be with Cablecom - UPC, but maximum speed for 39.- instead of the previous 59.- with UPC.
Since the telephone network there is lousy, internet via telephone is out of the question.

@hed
Yes, I think so too.
The employee who responded to my chat request referred me to Priorité. She couldn’t help me.

@Thommy

However, there are probably only very few customers who belong to the exclusive circle of Priorité customers:

The condition is, for example, the following minimum turnover:

• 1 to 5 years at Swisscom: 430.–/month*
• 6 to 10 years at Swisscom: 380.–/month*
• 11 and more years at Swisscom: 330.–/month*

@hed

You’re right.

@acaillet

What do you understand per subscription?

The Simply Digital discount is not available for TV subscriptions and landline subscriptions because they are “attached” to the Internet Anschluss.

If you have several mobile subscriptions, there will certainly be a clause somewhere that discounts cannot be cumulated because you benefit from the inOne advantage.

Anyway, this is certainly one of the questions that customer service can answer better, i.e. after you have unsuccessfully done the victory lap with the chat bot Sam 🙂

But if you have several mobile subscriptions, you can also activate Simply Digital per mobile subscription (and save 10 CHF). And you can benefit from the inOne advantage and Simply Digital.

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acaillet wrote:

@hed

I don’t agree on that. The 10 franc discount would have to be per subscription

be.

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Just to be on the safe side, Simply only applies to mobile subscriptions and internet subscriptions, not to landlines and not to TV. And in combination with certain promotions, the Simply Digital discount is also not available.

@Stephan_76

I already mentioned this in posts #206 and #213.

Yes, it is valid for each individual subscription or can be activated individually for each subscription. Unless you already benefit from another promotion with a subscription.

No limit at e.g. 20Fr. Write from your own experience

I did the math and I really don’t know why I should change. 2 x CHF - 10.00 = - 20.00 with Simply Digital replaces the inOne advantage of CHF - 20.00 = zero-sum game. But what seems to be missing is the CHF - 3.00 for the blue super package. At least that’s what it shows before you submit the order.

Why should I change?

At best, I’m still afraid that there are hidden disadvantages lurking somewhere when I see what’s going on. Top German+ is still shown as free for me and all channels can still be received.

Why should the inOne advantage be replaced? This can be combined with the digital advantage. (It’s simply called blue benefit).

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@whoever wrote:

Why should the inOne advantage be replaced? This can be combined with the digital advantage. (It’s simply called blue benefit).

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When I look at the old cost breakdown, it is there and when I look at the cost breakdown that Swisscom shows me before the final order, it is not there. Therefore. And the blue super package discount is not displayed either.

I still have to specify, with a subscription I still benefit from an InOne advantage of 40 Fr. That doesn’t exist anymore either. 30Fr or 20Fr.

That’s why I can’t benefit from the Symply Digital advantage with this subscription or can’t activate it.

But it would also be a zero-sum game or save 10 centimes ;-)…..old M subscription 80Fr with InOne advantage 40Fr.

For an M Blue subscription extension I would pay 79.90Fr. minus 30Fr for the Blue Benefit, minus the 10Fr for the Simply Digital…..ergo 39.90Fr.