invoice never received

    • Good evening

    My son has his phone blocked.

    he never received the invoices

    Show original language (French)

    • @Daubajeu65 Good evening, this is a “Customers helping customers” forum, we do not have access to your billing data. I recommend calling the hotline on 0800 800800, who may be able to unblock the phone.

    Hello @Daubajeu65,

    I’m sorry that your son’s package is blocked. As reported by @Gaeilgeoir, our specialists are happy to provide information.

    By connecting to your My Swisscom account, it is also possible to pay open invoices immediately and, in most cases, request unblocking of the line. Information on this subject is available here.

    Happy Sunday

    Show original language (French)
    10 days later