Change Ringtone Business Communication App

  • Hello everyone

    Does anyone know how to change the ringtone for the connections that come in with the Business Communication Manager on your cell phone (iPhone mini 12) iOS 14.6? It would be so great if the calls could be distinguished by the sound.

    Thanks for your help

    Best regards

    Show original language (German)
      • Solutionselected by SamuelD

      Hello @Fleriegro14

      I just received your query, please excuse the late reply.

      Unfortunately, I have bad news: you cannot change the ringtone on the Business Communication app.

      The reason is simple: Since we use Apple’s telephony integration, which makes the user experience much more friendly, the ringtone setting is not up to us but to the operating system. Unfortunately, since iOS 10, Apple no longer offers the option of setting system ringtones for apps individually.

      The only thing you could do would be to change the ringtone in the iOS settings for all incoming calls, but then you still won’t be able to distinguish the calls by the ringtone.

      I will pass your request on to the developers and see what can be done.

      I wish you a nice rest of the week.

      Max from the Business Communication Team

    @Fleriegro14

    thanks for the bid

    Does @DeanZ Moderator Swisscom perhaps have an idea to help?

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    Show original language (German)

    “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

    14 days later

    Hello @Fleriegro14

    I just received your query, please excuse the late reply.

    Unfortunately, I have bad news: you cannot change the ringtone on the Business Communication app.

    The reason is simple: Since we use Apple’s telephony integration, which makes the user experience much more friendly, the ringtone setting is not up to us but to the operating system. Unfortunately, since iOS 10, Apple no longer offers the option of setting system ringtones for apps individually.

    The only thing you could do would be to change the ringtone in the iOS settings for all incoming calls, but then you still won’t be able to distinguish the calls by the ringtone.

    I will pass your request on to the developers and see what can be done.

    I wish you a nice rest of the week.

    Max from the Business Communication Team

    Show original language (German)

    Understood. Thanks for the information.

    It would be really great if you could distinguish calls by ringtone. Thank you for passing on the feedback to the technicians. This feature would give the app valuable added value.

    Kind regards

    Marina

    Show original language (German)